Epiderma - Soins Médico-Esthétiques

Management that lacks professionalism

Unpleasant experience.

Unsatisfied with service. Not at all understanding.

Poor customer service.. and services offered don’t work.

Went for treatments starting last summer which did not work properly after being told I was the perfect candidate for the treatments and was very convinced it would do something for me. Made an appointment to sort out the issue of it not working (Didn't work for my friend either but they gave her two free treatments to compensate/make results a bit better). The meeting as absolutely useless, they wanted me to pay for more treatments and I refused. Before leaving that meeting the technician told me she would have her manager call me who NEVER called me. I called back a week ago to complain again and talk to a manager and was told someone would call me again and NO ONE has called me for the second time. Absolutely bad customer service let alone the service itself didnt even work. Would not recommend to anyone.

Rosalie refused to give me my service this time. There was traffic on Tachereau and I arrived 5 minutes late. They are ridiculous!!! Actually she is ridiculous because I have to admit that I did receive good service by two of the ladies. I still have a few treatments left but I do not recommend Epiderma in Brossard at all. This is not my first time having issues with this location.

I had a chemical peel treatment that cost almost a thousand dollars. I'm very disappointed with the result or I should say no result or the result is worse than when I started the treatment. The service is so bad , the truth is they don't care, all they care about is to sign you up and pay upfront the full amount of the treatment which is not a joke. I went to this place because it's a known place to help people like me who's having a problem, but they actually worsened the problem that I had plus the cost that I paid without any good result. They took picture of me after my visit and they know and seen that there's no good result on what they are doing, but still giving high hopes that it will be better, but until the very last treatment no good result and they asked me to go back for evaluation, when I went back, its seems that they don't know and they want to sign me up again for the same treatment, so I said no, I came back because the treatment did not worked out and my face is worsed than when I started the treatment. The lady that work there told me that someone will call me and evaluate what had happened, but until now, it's been 2 weeks now I did not receive any call from them. So I am telling you people not to go to this place, they just want your money, worker there are young and it seems that they do not have that good experience. They do not deserve any star in this place. If someone who has the same bad experience like mine and you thinking of class action lawsuit please sign me in. Hello once again it's me, I did reply through emailed twice actually giving my name and my phone number, but sadly no one called me neither replied to my emailed. It's just really showed that this company is not really for helping people, but just for the profit. Anyway, you just loss one good costumer and of course in every opportunity you won't get any good review from me. My request please don't say that you will contact people with bad review, but in reality you never did even once. So dissapointed and sorry for myself in trusting you. Find professional worker too!

My daughter signed up for chemical feel, she was dissapointed with the service they rendered. No good result, it got worsed actually. They also say they will contact her, but no one actually called or send any message. That was 4 months ago. So find other place that truly care and do what they are supposed to do.