Central Toronto Diagnostic Imaging

I went to 720 Spadina location and waited an hour for my sonohysterography. When I went into another waiting room, procedures of other people went smoothly. I think the timing between each people were under estimated. They should do more precise on the schedule to not wasting other people’s time.

We walk in at Pape and Danforth location the receptionist I think her name is Janet was very helpful assist us to get early appointment even we go to other location it’s ok for us. We went to their new location at Spadina branch and Geraldine help us . She was so nice and friendly . And the lady who did my daughter’s ultrasound thank you so much. Keep up the good work. ??. Your office is so clean and well organized .

I’m leaving a review for this location because the front desk employee named Nicole was filling in for the location I was scheduled to go to today. The location I was scheduled for today, the receptionist was very knowledgeable and helpful but made a human error by double booking my re-scheduled appt time. I am upset and disappointed by the way Nicole handled the situation. She called me to inform me that I missed my original appointment time. No concern as to why... I explained to her that I had to re-book the time due to the testing instructions I was advised by my doctor. She was unprofessional, lacked any empathy, lacked any customer service skills, or possess any type of common sense or resolution. She quickly threw her colleague under the bus by saying she made the mistake not her. After being extremely frustrated, I had asked to speak to the person in charge. She said it was her and offered to give me her HR’s number, NOT Head Office? “I” as the patient/customer had to give her ideas in solving this in which she didn’t seem to care or put any type of effort into. She refused to call her colleague to verify my claims. Furthermore failed to investigate, herself, when the second patient called to be booked in versus mine which was an earlier date. This time of the month is very time sensitive at work and it doesn’t help being inconvenienced or basically made up to be a liar. Extremely bad impression or representation for this company.

I don't usually leave reviews, but my experience here was unbelievably uncomfortable I had to so I hope you don't have to go through it. I came here via a referral from my doctor. I had to change my booking time once through a call and the nice receptionist made that a breeze to do. The technician that did my sonohysterography, on the other hand, was extremely unprofessional and aggressive. Absolutely no care or concern towards the patient's privacy or comfort. She questioned me brashly for information and wouldn't care to even wipe off the ultrasound gel or pass me the paper towels to do so after the examinations are done. After the first examination, she instructed me to empty my bladder before the second examination and leaves the room abruptly, with the door completely open to the main corridor while I'm in the patient gown, half exposed and still trying to wipe off the ultrasound gel. I also had to ask a male technician who happened to be passing by outside the room to figure out where the washroom was. It's disheartening to see someone so insensitive, rude and hostile when they work so closely with patients' intimate areas. The diagnostic process is already stressful enough, all I ask for is some common decency when being examined.

I'm sadly changing my prior 5 star review to 1 star. I've been here in the past and had great care/experiences. But on Saturday, I witnessed and had awful, unprofessional treatment. Staff talked to a patient in the waiting area about very personal details regarding mammography/biopsy recommendations and questioned both the patients decisions about biopsy and her doctors actions. Very disturbing to hear but impossible to block out the public discussion, since I was left waiting for quite a while...30minutes while other patients that arrived after me were called in. I just waited though because xrays are walk in and other imaging is by appointment. But then the staff had a heated discussion about the schedule, ppl waiting, order of appointments right for all to hear. No one had even complained about waiting! It was not a very professional conversation. I understand the frustration about tracking appointment flow but the patients don't need to hear staff getting lectured and talked down to. The receptionist that greeted me was very nice. I think it was a different one that got spoken to by someone that was not very kind and calm. Then, another person that arrived after me was called, immediately followed by my name. I got up to enter but stayed 6feet behind the other patient...due to covid precautions. I was chastised in an impatient tone to come along through the door. I was! Just at a distance. In the xray suite, the technician immediately said my foot didn't look broken and even if it was nothing could be done. Are you kidding me?! I asked if she was a doctor and was examining my foot and giving a diagnosis and prognosis..or if I would be getting an xray. She still wanted to give her 2 cents about her observation of my foot with her bare eyes, no xray. I reminded her that practicing medicine without a doctors license is illegal. I was not there for her medical opinion. I respect imaging technicians for what they do. But this one is extremely unprofessional. Seriously out of line and instead of apologizing or stopping her behavior just got indignant about being called out. Outrageous experience.

I visited the 720 Spadina av The staff at the reception were very polite. Also, the clinic is new and everything is super clean and tidy The technologist was very vigilant and attentive to me, so I have to go to the ultrasound often and I'm happy to find the place where there are knowledgeable and competent workers who do their job well, for the patient it is extremely important and so I will definitely return.

I went for an ultrasound yesterday at 9H30 am. I usually don't judge. We all have bad days. However I went out traumatized. I don't recommend this location at all. The technician was very rude, rough...mean even. This was already a very sensitive procedure, why then making it horrible? I am horrified. We are only human beings. Please be compassionate and kind and if you don't like your work then do something else.

Walked in to the Danforth location for X-rays and the waiting room was pretty full. The lady who checked me in told me it would be about a 30-40 min wait but I only waited like 10-15 mins which was great. The X-ray tech was delightful, he was kind and patient, he even made me laugh a few times. Overall it was a pleasant experience and I will definitely go back there if I ever need X-rays in the future.