CARGO CHAIN

*UPDATE* - The owner did follow up rather quickly and when the situation was explained, he offered to reimburse some of what was paid as we discovered further damage to not only our items but the flooring of the place we just started renting. He did follow through his promise to reimburse. That was appreciated and appropriate but it is a shame that it happens (good teaching/coaching situation for employer and employees) when the owner says he goes to great lengths to train and instruct the movers and of course social media has great impact. The fact the owner honoured his word is commendable and promted me to change my review and rating upwards. Also it showed he is being genuine and on the level so with that said we would consider them for their services in the future. Promises to change followed by actual change is worthy of another opportunity. A wrong made more right. (End of update) ORIGINAL POST---2 of the 3 guys were ok..a little chatty for movers...paying to move things not socialize..lazy is not a good attribute for movers...but the 3rd young guy had a bad attitude and was sloppy and clumsy with a lot of our items. In fact he kept putting our furniture in dirty areas which led to damage in our new unit on the floors as well irreparable damage to our fridge and my wife's art easel. Extremely disappointed especially considering the money spent. Under no circumstances would I ever utilize this company again and would absolutely NOT recommend to anyone else. First movers we used in Kamloops also caused some damage and the owner actually reimbursed for some of the repair costs to the rental unit. No such acknowledgement and when you have to keep reminding each other to be careful with things and not put belongings in dirt, you are not professional, not good quality and sorely lacking in accountability, organization and leadership/management

These guys did what they said they were going to do with no deviation. They were on time, all movers showed up and they were courteous. They handled all of our items with care, wrapped all furniture and used blankets. They were a fantastic decision for our move. I would highly recommend this moving company for your move!

Used cargo chain last week to move some stuff out of my monsters in laws house. The movers were timely, kind and professional. Unfortunately they had to deal with monster in law and she was incredibly rude to them but they were still professional (they shouldn’t have to deal with that, but they did). I just wanted to say thank you so much for making a stressful situation less stressful. 10/10 would use and recommend them again.

I hired cargo Chain for a long distance move abut a month ago. Jass was helpful and I’m sure that because I had to make some last minute changes it almost drove home over the edge however, he was charming and patient. The guys showed up when they were expected, were very professional, and courteous. They took care with my belongings and I couldn’t have been more satisfied with the whole transition. Thanks cargo chain!

I hired Cargo Chain for my recent move from Shuswap to Vancouver Island. They also stored my furniture for a while, until we moved into our new place. The guys arrived on time and took care of wrapping everything in bubble wrap. Jass kept in touch to keep me informed. The price was reasonable.

Wow! Sandeep, Yogesh and Hullas were amazing. They drove like pros, handled our stuff like it was all made of glass, and were friendly and considerate of the floors and the furniture. Absolutely amazing, guys! Thank you so much.

Hired for a piano move from Sahali to the North Shore. They no-showed last night without any phone call. I called and rescheduled for this morning, as they advised could not do it last night after all. They were almost an hour late this morning. Sent two men, very small in build, that took one look at the piano and panicked. They called me and said that the piano is a "Grand Piano" (please see picture of regular upright piano) and they will NOT be moving it. Basically we were strung along for 2 days and Cargo Chain was not fit to do this job. Wasted everyone's time twice. The manager (owner?) very rude when he called to finally cancel the job, yelling and extremely unprofessional. We are very disappointed and frustrated! Called another reputable local company and they were able to move it today with zero issues and for less cost. DO NOT USE THIS COMPANY. They're a Mickey Mouse operation for sure.

I have used Cargo Chain successfully to move me a few times. However, I recently bought a kitchen unit to be moved for my apartment loft I am building. They brought the cabinets, not the counter tops. I waited over a month for the tops. Now they lost the stainless steel sinks for the kitchen. I am having trouble even contacting them at this point, so will go the legal route to get my merchandise returned. Meanwhile, electricians and plumber have both left the job site so everything is backed up. Jazz was overworked a few years ago, now it is really showing in the lack of responsibility of delivering goods on time and insuring everything is moved! Does anyone else ever have trouble like this with this company?