Car Guys Automotive Ltd - Hope

Name: Car Guys Automotive Ltd - Hope
Address: 390 Old Hope Princeton Way, Hope, BC V0X 1L4, Canada, X, Canada

4.5/5 ★ based on 8 reviews

Contact Car Guys Automotive Ltd

Address :	390 Old Hope Princeton Way, Hope, BC V0X 1L4, Canada
Phone :	📞 +89
Website :	http://car-ltd.poi.place/
Categories :	Auto repair shop ,
City :	X

390 Old Hope Princeton Way, Hope, BC V0X 1L4, Canada

Best Auto repair shop in Canada

W	Wendy Goltz on Google ★ ★ ★ ★ ★ These guys are Incredible! On our way to Kelowna and we stopped in Hope for gas and ran into car issues. These guys were recommended by the locals. Unbelievable service! Brought the car in at 3:00 and they close at 5:00 but worked on the car till 10:00 pm! They were amazing and I was so thankful for Rick and his mechanic Danny. Anyone else would have told us to tow our car to chilliwack and forget our trip. But these guys truly have hearts of gold!
B	Bryon Karren on Google ★ ★ ★ ★ ★ I was very happy to find these guys when I had a major car issue on the road. My vehicle became un-driveable due to an issue that burned through a wiring harness and shorted out the main computer. It was towed by BCAA to their shop. Everything they did was in my best interest and I believe their final billing was very fair for what they did. They went to the trouble to locate a used main computer for my 2006 vehicle and got it installed and re-programmed. While I have nothing to compare with for the work they did, I am convinced they saved me a lot of money over having it towed a greater distance to a dealers shop.
D	Danielle Lapham on Google ★ ★ ★ ★ ★ After our car broke down and was towed to them we were given a diagnosis of the issue. However, after speaking with other shops the quote for repair was twice a high with them (which, in fairness, might be due to the location). The part I was not happy about was that no one told me about the $10/day fee of my car in their lot from the get-go. Fair to have a fee NOT fair to not tell someone about it. When I was told about it my car was set to leave within 24hours. When I spoke with the guy about not getting this information when first speaking with them he told me that it was hectic there and a mistake on their part. No fix for their mistake, just that it was a mistake on their part that I now had to pay for.
D	Douglas Likar on Google ★ ★ ★ ★ ★ I gave them short notice even with their garage completely booked they squeezed me in and speedy repair back on the road in 2 hrs excellent 2 thumbs up
W	Woodlands Travellers on Google ★ ★ ★ ★ ★ We were told to come here as COVID hit the other shops and they were closed. We had a meh experience, and I wish we had a better one. The woman at the front desk not only spoke over us constantly anytime we tried to talk or ask questions, but she spoke to us extremely condescending. She's not a mechanic and kept telling us she knew what was wrong. None of the employees are wearing masks, and most of the customers going in don't either. They are not following any mask mandates. They had our vehicle awhile, they don't offer you a ride, or any lending of rental cars. They didn't call us when our car was ready to be picked up, and acted like that was our fault when we brought it up after arriving to get it. We wanted specific issues looked at that didn't get done, and the ones that did - didn't get fixed, over $1k later, and now we have to go to another mechanic still. (They claimed they fixed our heat, but we still have none for example.) For the time we were without transportation, lack of communication or even kind/considerate customer service, spending so much for main issues not even being fixed, we will not be returning. Thank you to the kind older mechanic who came out to show us the leak/hole we still had and where it was, you were a positive end to our experience here. The daughter who was in the office who seemed nice, and eager to speak with us. She's enthusiastic and comes off that she actually wants to help, thank you.
M	Mark Stewart on Google ★ ★ ★ ★ ★ Car Guys saved our trip. My wife and I were heading to Vancouver when our water pump failed just outside of Hope. We were towed to Car Guys and the next morning they managed to squeeze us in for the repair and get us back on the road that afternoon. It was a Monday morning, and having several mechanics in my family I understand how incredibly busy that time can be -- and Car Guys clearly were. I cannot thank or recommend them enough. They were straight with us, kept us updated on progress, and managed to get us back on our vacation safely.
M	Martijn Vsho on Google ★ ★ ★ ★ ★ Our car broke down on the Coquihalla on our way to Alberta. We got the car towed to the Car Guys. It was stressful for us as we also had a toddler to take care but they were amazing. They showed a lot of care and concern even though we had never been here before. They made space in their busy schedule to look at our car right away and gave us helpful advice about what to do.
T	Tony B on Google ★ ★ ★ ★ ★ This review isn't based on their work, since nothing was done, so I can't rate the shop based on their quality of work. I'm mainly writing this review because of my experience in what I believe was just a cash grab, which I read in another review about this place. I called in about a check engine light and if they could take a look. I gave the description of my vehicle, what kind of engine it had and the issues I was having. They said no problem and booked me in. I dropped off the vehicle and got call back later in the day saying they wont do the work because they don't work on that type of engine. That is why I'm giving this review. They knew exactly what kind of engine I had before I brought it in. They could have just said over the phone, no sorry we don't work on those types of engines. Instead they booked me in, charged me for the test, then told me they won't work on it. So I do believe they just wanted to make a quick buck.