CapriCMW Insurance Services
3.9/5
★
based on 8 reviews
Contact CapriCMW Insurance Services
| Address : | 2475 Dobbin Rd, West Kelowna, BC V4T 2E9, Canada |
| Phone : | 📞 +788 |
| Website : | http://www.capricmw.ca/ |
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| City : | T |
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Curtis M on Google
★ ★ ★ ★ ★ Disappointed. I tried to get insurance and got on the call back list, they said it would be a couple days. A few days later I called back to ask what was going on and I explained that I had called a few days back, they said they were really busy and that I was on their list. Fast forward another 1.5 weeks and I still havent heard back from them and had to get my insurance at another broker.
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Karin Shelton on Google
★ ★ ★ ★ ★ I am VERY disappointed in Capri Insurance - West Kelowna. I have been a loyal member for several years and recently discovered my home insurance policy had lapsed 2 years ago. I was told I missed a payment, a Registered letter was sent to me by the Insurer and Capri Insurance left me 1 voice message. I completely owned my mistake at the time, arranged for re-payment and assumed my monthly insurance payments would continue being withdrawn from my acct.
To my shock, my insurance policy had been cancelled and Capri only left me 1 VOICE MESSAGE. I thought my business and years of loyalty would warrant more than 1 phone call attempt.
Capri further disappointed me when I visited their location (on a Saturday) recently to begin the process of getting home insurance again. The agent was unable to secure my policy immediately and told me it needed to go to an "under writer" for review but she would would get back to me on the next business day. I STILL have not heard from her!
I will never deal with Capri Insurance for any of my insurance needs and I will certainly tell everyone I know about the lack of service Capri provides to their clients.
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Rachelle Mellen on Google
★ ★ ★ ★ ★ My daughter was there this morning, told ICBC system down and they would call her when back up. Five hours later with no phone call, she goes back and waits in line for 30 minutes to have the customers behind her served?! With 7 vehicles here we are not coming back ever.
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Joshua James Daniel on Google
★ ★ ★ ★ ★ Completely wasted my time, came in with all the preparations they stated were necessary for a vehicle transfer, only to be told I would need more paperwork. They also could not guarantee if that paperwork would be enough when I returned. This seems to be a problem with this particular branch as I’ve generally had good experiences with Capri, but the customer service here was ridiculously bad.
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Louise Myers on Google
★ ★ ★ ★ ★ I wanted to share our appreciation of the young man who works here. Being a group of four, selling and buying a vehicle, three stayed outside to keep the numbers down. The young man checked on us several times, seeing if we needed anything and even offered to make us coffee. He was so polite and we felt very looked after. Great way to make your customers feel good about waiting!
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Samuel Lawrence on Google
★ ★ ★ ★ ★ Fit me in at the end of their day, stayed late to finish, had good advise and service. Thanks Emmy
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stormanorman85 on Google
★ ★ ★ ★ ★ I phone to inquire about my home insurance 1 month ago...was told someone was going to review everything and call me back with details as a payment wasn't processed and it should have been.
Turned out this issue was worked out but my secondary issue of renewing my plan and getting details received no call back to me whatsoever.
Fast forward 2 weeks and 2 more calls and I still had no answers....now 3 days before my plan renews without my consent I am fitted with a renewal that wasn't reviewed.
Now I don't have any time to get home insurance properly because I didn't know if my at the time insurance would allow it. So to conclude I am stuck with insurance I didn't approve or know about due to the lack of communication on capri and a double charge of a bill that I had 3 days notice to budget for this. This sets the bar for customer service quite low.
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Michael Hawk on Google
★ ★ ★ ★ ★ I have never had a bad experience here! I worked with Alex for the most part, and he never tried to upsell me, only did what was best for me! To my surprise, the rest of the staff were awesome too! Totally recommend this place!
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