Canadian Freightways

Name: Canadian Freightways
Address: 7867 Express St, Burnaby, BC V5A 1S8, Canada, A, Canada

2.6/5 ★ based on 8 reviews

Contact Canadian Freightways

Address :	7867 Express St, Burnaby, BC V5A 1S8, Canada
Phone :	📞 +8888879
Website :	http://www.canadianfreightways.com/
Categories :	Trucking company , Shipping service , Logistics service ,
City :	A

7867 Express St, Burnaby, BC V5A 1S8, Canada

Best Trucking company in Canada

B	BC Guy on Google ★ ★ ★ ★ ★ If I could give a zero or less of a rating I would. We have an unmanned warehouse and requested that they call the office to schedule a delivery in advance, as we needed to schedule someone to open up and receive. We got a call from the driver who just showed up at the warehouse and he couldn't speak any english . Told him to have his dispatcher call us, no calls were received for 2 days, only after I contacted the shipper to see where the delivery was. When the lady from the Calgary office called to schedule the delivery for the next business day, she seemed abrupt and didn't have any customer service skills or seem to care about our timed delivery. She said if the driver was late and we leave then there would be a re delivery fee. Day of the delivery I waited at the warehouse until the end of the scheduled time, when I called her to see when the delivery was coming, she indicated that it wasn't going to be delivered that day even though it was scheduled then asked when I wanted it delivered. They have absolutely NO customer service or care for the clients that pay their wages! The worst thing is that they are 2 blocks from our warehouse!!! Buyer beware for this company, boycott this business and exercise your choices people!!
H	Hope Groen on Google ★ ★ ★ ★ ★ I found their service very frustrating. We had a slightly complicated shipment, with our company, a separate pickup location and a delivery address. Contacted them for rate quote, gave all details, including account numbers, weight and dimensions of shipment... They gave me a quote number and a price. When I called back Dispatch 2 days later, the rather abrupt lady needed all this info again! I said how about you get that from the reference number? Nope, she says, "dispatch does not talk to quotes". So useless. They waste your time entering this info again and again... And then I had to input this info again to their online bill of lading. So ultimately I gave them all this info 3 times! Poor customer service that does not respect the client's time. Lucky for them, the client picked this company. I would not have chosen them at all. They should input the info once and share it among themselves.
M	Maite M. on Google ★ ★ ★ ★ ★ This company is terrible. We had an awful experience. After having to call them 3 times to arrange delivery, they showed up 3 hours earlier and with only one person. The driver was on his own and realized our crates (2 create a of 150 lbs each) were at the back of the tru k so he would have to unload everything first. He also said he would leave the delivery at the front door of our building since they were told not to go inside residential buildings with pallets etc. We paid a fortune for our delivery and this was not the service we expected in return. The driver realized he wouldn't be able to do it on his own so he asked if my husband could help. He ended leaving to do the rest of the deliveries and came back 3 hours later. My husband had to rearrange his work to be available to help lifting the crates. Customer service is non existent. Awful experience. A nightmare. Wish I could give them -10 starts. Don't use this company unless you are ready to pay a lot and do the work yourself.
P	PJLife on Google ★ ★ ★ ★ ★ I had a really good experience with them. Original my they had been supposed to pick up a TV for me.on a Friday in London/Ontario but they didn't come but in Monday :( So I then was to get my TV not on Friday anymore but on Monday in Vancouver BC. Oh well. But then I still ended up getting it on Friday :) When I called their customer service, the ladies had been all.vwry friendly and helpful. The driver was also very nice and I gave him a tip.
v	vicky sfu on Google ★ ★ ★ ★ ★ the most rediculos and rude company hired fC driviers! they parked on the alley and blocked the way. refused to drive away to let other car pass!! i can't drive through because of my large car and the bushes will also scratch my car!
S	Shaun Stobert on Google ★ ★ ★ ★ ★ Tried to call them in regards to one of their drivers hitting a stop sign. They really did not want to talk to me as the hung up on me and when I called back they hung up on me a second time.
M	Mark Douglas on Google ★ ★ ★ ★ ★ Went downhill after they joined with TST and now they could care less about BC clients. Go with CD Logistics. They are cheaper and don't upcharge you after the quote has been finalized. Terrible staff that threaten you with emails. Use at your own risk and only blame yourself when they don't return your phone calls. 0 stars if possible.
A	Armada Projects on Google ★ ★ ★ ★ ★ They do not have customer service, and perhaps have never heard of it. In the end, you will either find another courier option that is better than Canadian Freightways or wish you just drove the item yourself. I do not recommend anyone to trust this company with valuable items or expect their staff to provide customer care when issues arise. All of their customer care "solutions" lead back to one single manager who has inexplicably poor customer service skills and is outright rude. Over many years, I've been routinely disappointed with Canadian Freightways and now take business elsewhere.