Canada Post

The office staff is very polite, helpful and informative. Tgd only Canadapost office which provides all the important services. And is tidy n hygenic.

Delivered my package to the wrong address. They are claiming it was the fault of the seller but seller showed me proof that he labelled the package with my name and address. I called to tell Canada Post their error, and they state that the seller has to call them with the service ticket number to start the insurance process. Pretty sure sellers in China aren't going to get up in the night to call Canada Post to deal with something they messed up. I often go next door to pick up my packages they misdeliver, but no luck this time. They scan the package. They know the time and the carrier by who it was delivered. They even have the name of the person who supposedly signed for it. Seems straight forward.

Post office is good. Drivers, not so good. They keep delivering my packages when I'm not home to some place like 5Km away despite that this post office is less than a Km away. I attended the office and the staff were polite, helpful, and responsive.

I visited the post office for refund of Money Order. In there, A lady and other stuffs are nice and friendly. A good team. Especially the lady has knowledge and problem solving skills. I called again and again to the customer service, and went to store to store, but they do not knoweven manual on Canada Post Website. But the lady figured out everything right away, took solution, and found out and took action the bottom line problem of Canada Post Service and customer's safety. I really appreciate and respect her.

DO NOT GO HERE. Find a different post office. Tldr: Bizarre experience with a rude, unhelpful employee A few weeks ago my husband and I encountered a bizarre, disorienting experience with a post office employee. We both went into the office (with masks) as my husband is disabled and needed assistance. Jaclyn greeted us at the counter (no mask) and we spoke about our mailing needs. Her demeanor changed as soon as we mentioned we were mailing to Japan. She put our package into an envelope and gave us an address slip to fill out. We filled it out, using the same counters everyone else was using, and gave her the slip. She said she couldn't read it, we apologized, and showed her the address on our phone so she could type it into the computer. During this entire time she was sighing, making tsk sounds, giving us dirty looks, and tapping her fingers - she really did not want to help us. She looked at our phone for 2 seconds and said nevermind, I'll use the slip. Once she was done, we asked her to please spell out the address she used so that we could confirm (we were mailing priority shipping which costs a lot so wanted reassurance it was correct). She sighed and angrily said she couldn't do that. We asked why and she said that's not how it works, then angrily pointed at a sign that says "please fill out your packages at home". We pointed out that we rarely mail anything and that we didn't have post office supplies at home (which is why we went there in the first place). I also pointed out that everyone else at the counters were doing the same thing we were, and she snapped at us and told us to back up "we're in a pandemic, you can't be coming in here with 2 people" (says the employee with no mask). I explained I needed to be here because my husband is disabled. We asked again for her to repeat the address for us and she refused. We weren't sure if she was joking with us until she tried to get us to pay for the transaction without confirming. We refused and told her to cancel the shipping. While we paid for the envelope, she kept reprimanding us even though we didn't do anything wrong, and then nearly called my husband some names before stopping herself, looking at me. We were embarrassed for the post office as we've never come across anyone who was so disrespectful and unhelpful. If you don't want to assist people, please find a different job. Once we left, we had to find a different post office (where we had zero issues and were done in 10 minutes) to mail out the package, which is difficult for my husband because he's disabled. There's a lot more that can't be put into words, but it's safe to say we will not be coming here again. Jaclyn, please find a non-customer service job - it does not suit you, and you will be so much happier. ?

The staff are always helpful.? They go above & beyond. ? We always process all our mail and parcels through the main post office. The building ? is well maintained, always clean and well organized. In life you can't always please everyone. ?

Shipped one item to the USA expedited and paid $19, went back the next day to the same item to a different person in Canada and they charged me $23 for ground shipping even though I asked for expedited? Quite confused as to why it’s more expensive to ship in Canada than it is to ship faster to the United States? Next time I’ll take my business to Fed Ex, UPS etc

As I am here at the office to pick my wife’s passport It’s not feasible for me to pick up mail coming other day Creating trouble for me The staff is very rude shouting at the face Their service is very poor and needless to say will never go for their service. Zero star for customer service