Canada Computers & Electronics Head Office

XXXXX Hit seven months now of waiting for my 3080, and when i contact customer support they tell me my order was cancelled. The store didn't email me, or call me, nothing. I ONLY found out because I emailed demanding an update. AND they so far refuse to give me my money back for the card. or reply to emails. TAKING MONEY AND NOT DELIVERING LIKE THIS IS FARUDXXXXX Well, since complaining about your waterloo location doesn't make sense given the situation, here it goes. I ordered a 3080 in NOVEMBER, got told 4-6 weeks and then nothing. months of being to told "either wait or get a refund" and then finding out that if i get a refund i would be paying an extra $150+ if a buy a card later. You people took FULL VALUE upfront for backorders, and have chosen to not fulfill the orders, and to instead use those cards in prebuilt machines to double dip and sell the cards at a higher markup. when i call your head office, i am told it is a local store and supply issue... simply tossing your entire staff under the bus for corporate greed. I just wanted the item i paid full cost on, it prevented the completion of a xmas gift. but i sincerely hope the extra bit of money is worth killing your company reputation.

I would give them zero stars if it could! I bought a $2500 Gigabyte laptop from a local Canada Computers store and it stopped working after 3 months. Canada Computers took the laptop back and sent it to Synnex (RMA). No RMA number was provided or how long it would take to get it back. IT TOOK 7 WEEKS to get get my laptop back. I use my laptop for work so it was so frustrating to have to use my old outdated laptop for 7 weeks. I called their head office to find out the status of the laptop and no one ever picked up. Each time I was on hold for an hour and then the call would drop. Once I was able to get a hold of someone and they told me they weren't able to find the laptop. I called Synnex to check if they still have it and they said that they repaired it and sent it back to Canada Computers 3 weeks ago. I called the local store to see if they have it but they didn't have any information. I finally got a call from the local store to pick it up. When I turned it on at the store it didn't start so it wasn't fixed. A representative suggested to send it back to RMA. I couldn't wait another 7 weeks so I decided to deal with Synnex directly. The Synnex tech support team gave me all the shipping, drop off and pick up instructions. Told me if they had the parts in stock and how long it would take for the repairs. The total repair time was 2 days by dealing with Synnex with daily updates on the repair status, opposed to 7 weeks and never hearing from anyone at Canada Computers. It was nice to know that my $2500 laptop wasn't lost. Highly recommend dealing with the RMA or Synnex directly. Avoid Canada Computers if you have any issues. Their service is a joke.

What atrocious customer service! I brought a laptop in, it was sent out to the head office after too much time sitting on a shelf, only to have it returned with absolutely no change. It's as if the machine was not even tested for proper function. Thanks for nothing Canada Computers. I have been a long time business and personal customer, but after a couple bad experiences and this one in particular I will not be returning. Also, important to note that it is near impossible to reach a person who is able to coordinate with you directly and the best customer service can do when your computer disappears for weeks is write an email and label it "urgent".

If I could leave zero stars here I would. I’ve been both a personal and business customer of Canada Computers for several years, but not any longer. I dropped my laptop off at the Scarborough location (who does not have their phones setup and cannot answer or take voicemail) weeks ago and we discussed how the boot up issue was most likely the result of a motherboard that needed replacing. The screen was also cracked, so I asked that we at least order that immediately while waiting for diagnostics. A week later it was determined that the machine needed to go to the head office for further diagnostics in order to resolve the issue. A week after that I was called by head office saying, not to worry, a “hard reboot” solved the problem and the machine is functioning normally. I was sceptical, but the person insisted it was fixed. Days later I was able to pick up the machine with a new screen back in Scarborough. Of course, once I got home, put my hard drive back in, the machine operated for one boot up only. The second time I tried to power up the machine it was the same issue as before. Thanks for the “hard reboot” Canada Computers! I don’t understand why this took weeks and yet again I am completely unable to complete my work. You have certainly lost a customer here.

The worst company I've ever had the original screen repair was to take a maximum of a week they didn't even call for a week After a week of waiting for an answer, the company told me that it would take a maximum of another week the final wait was 2 months the company did not fix anything without an apology

One of the worst companies I have ever had to deal with when it comes to ordering online, if I could give 0 stars I would. Ordered 5000$ of merchandise online (a pre built gaming pc and a monitor) I had saved for months for this purchase, payment was processed and taken off of my credit card, I had waited 4 business days for my order to be “processed” on the website before calling “customer service” as I had not received an email of confirmation. I was referred to Vivian from accounting to help “resolve” the issue having to re provide my credit card information, shipping info and bank approval code in which I was given a passive aggressive response of “ Due to security reasons, we are unable to confirm the payment has been authorized. I will forward it back to bank. They should reverse your payment (if any).” This was all after I have sent screenshots of my bank statement from the specified credit card showing that canada computers has accepted my payment off of the credit card and given the proper information. I was excited to order from this company as I was suggested to do so from a friend however this experience has completely put a bad taste in my mouth and I will be advising peers and online community's to seek elsewhere for electronics purchases. Worst wishes.

Deserved 0 star! WORST CUSTOMER SERVICE EVER! Claim open since December for a lost order-parcel by Purolator. Fighting every week to get answer and to get an update. After one month and a half, still don't get my money back. No product delivered and they are holding my money in their hands. I call that THIEVES!

quite possibly one of the worst businesses in the country i have no idea how they have lasted so long and i now understand why everyone says to just go elsewhere. placed an online delivery order for a laptop, later emailed them to cancel it as i was thinking to pick it up in store so as to waste less gas since i was going to be passing one anyway but that didn’t end up happening so i apologized and asked them to cancel the ticket as i wished to proceed with the delivery order, at this point in time i had received zero reply to my ticket or the status of the order few hours later customer service rep named Rey emailed me telling me to email someone by the name of Vivian Ho from the accounting department as they needed to confirm some information about my order, i ask why there should be nothing to confirm just cancel the ticket, they warn me the order might get canceled if i don’t email so i email Miss Ho at 7:59pm Ho did not reply until 2:37 in the morning, for such an important authorization issue why did they not contact me sooner? then they proceed to ask “ Are you using overseas/US credit card? Are you ordering outside Canada? Are you the cardholder? Please provide your credit card statement for further investigation.” all of that information is explicitly available in the online order receipt that was sent to me via email and the billing information and shipping information are exactly the same, asking for a copy of my card statement is extremely suspicious and entirely unnecessary as well as not listed in the terms of sale anywhere that was visible to me there was no authorization issue for the order they simply have no idea what they are doing because this is one of the most poorly managed businesses with the worst customer service in Canada, the government should be investigating them for fraud