CAA Store - Kitchener

Name: CAA Store - Kitchener
Address: 655 Fairway Rd S, Kitchener, ON N2C 1X4, Canada, C, Canada

3.9/5 ★ based on 8 reviews

Contact CAA Store - Kitchener

Address :	655 Fairway Rd S, Kitchener, ON N2C 1X4, Canada
Phone :	📞 +9899
Website :	https://www.caasco.com/store-locator/Kitchener/CAA-Kitchener
Categories :	Luggage store , Towing service , Travel agency , Insurance agency ,
City :	C

655 Fairway Rd S, Kitchener, ON N2C 1X4, Canada

Best Travel agency in Canada

M	Megan Winter on Google ★ ★ ★ ★ ★ I am a disappointed customer of CAA. I have been a customer since 2014, and have used them once for a battery start. I live in a small town outside of Kitchener and they said I would have to tow my car into Kitchener in order to receive their service. When I registered for CAA they knew what my address was and never mentioned that I was outside of their service range. I recently locked my keys in my car and called them for assistance not knowing my membership expired 1 month ago. They were not willing to assist me unless I renewed my membership. I understood I needed a membership to recieved service, but with my current address it would not have made sense. I was just hoping they would honour my loyalty and past experiences where they would not help me due to my location. Very disappointed.
L	Lori South on Google ★ ★ ★ ★ ★ This your store if you like to travel and enjoy other perks. CAA reliability is well-known for road side assistance. But the store has a wide selection of travel accessories. Members receive a discount in the store on their quality products.
A	Anthony Robert Shaw on Google ★ ★ ★ ★ ★ Does anyone even work at this location? Nobody answers the phone or returns calls. Pathetic level of customer service and responsiveness. I took my $1000 worth of travel insurance business elsewhere.
K	Kimberley Henderson on Google ★ ★ ★ ★ ★ I have to comment about the wonderful service I have been provided by the phone staff and in person staff over the last 2 weeks. I have had to phone CAA/have them visit quite a bit over the last couple weeks. I haven't seen/heard better customer service than from these people. Over the phone and in person; they are polite, friendly, courteous, pleasant to deal with and extremely helpful. I have been intimidated by other companies who try to speak over my head and who think they know everything. With CAA this is definitely not the case. It's not often people are commended for the excellence. Rachel who helped me with a boost to my car was EXCEPTIONAL and the gentleman who boosted my SUV that evening was awesome also. Wonderful service all around! Great work to everyone!
L	Linda L Roth on Google ★ ★ ★ ★ ★ The store is temporarily closed and very tedious to call in for maps and online insurance. I am very disappointed in this.
s	steve breen on Google ★ ★ ★ ★ ★ In September 2019 we booked a trip to Australia and purchased all the recommended travel insurance; unfortunately COVID forced us to cancel in February 2020. CAA accepted our request and informed us that refund would be 8-10 weeks. After this period reheard nothing and when I contacted them a number of times they kept changing the date to a later date. Finally was told refund would come in September 2020; nothing and when we tried to contact CAA office manager, we received no response. We then took it to the CAA Person and had to spend another 2 months explaining our situation; they kept trying to give us another flight instead of returning our money. Finally got out our money back late October. We would suggest that you ensure all dealings with this office are in writing!!
E	Erin Miller on Google ★ ★ ★ ★ ★ Had a flat and dead battery. Service was quick and friendly. First guy that came couldn't get the tire off and said it would have to be towed. Tow truck came and guy said he could get the tire off and charge the battery. He did and I was very thankful! Guy ( I wish I knew his name) was awesome! Very friendly and super helpful! I am very pleased with the service I received.
C	Cameron Dyck on Google ★ ★ ★ ★ ★ Parked in the handicapped spot sorta, half hanging out the back and crooked with his lights on. Was blocking flow of traffic in the parking lot for no reason driver was no where to be seen for a while. Until he left