Budget Truck Rental
2.6/5
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based on 8 reviews
Contact Budget Truck Rental
| Address : | 696 Fairway Rd S Unit 2, Kitchener, ON N2C 1X3, Canada |
| Phone : | π +9898 |
| Website : | https://www.budgettruck.ca/en/locations/ca/on/kitchener/tk4 |
| Categories : | |
| City : | C |
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Ken on Google
β β β β β Check in was fast and friendly staff. Awesome car no problems at all during are trip to Ottawa. Check out was quick as well. Definitely worth checking out for car rental requirements.
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Jeffery Terrell on Google
β β β β β As many others have said before. Make a reservation for a car, go to pick it up, only to find out there is non available. I spoke with the counter person and they told me that there was nothing he can do.
How about this company stop accepting reservations if there is no cars available to rent? I'm more then sure this budget location has a way of saying no more reservations, they just choose not to, that or there too lazy to go pick up a car from another location.
They deserve to have there store closed down or some kind of fine for wasting everyone's time.
Save yourself the trip, go to the Waterloo location or better yet Discount rentals.
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Amy Foster on Google
β β β β β Horrible experience with this location and budget in general!
After my car broke down on a Friday I made a reservation for a vehicle with a pick up time of 12:00pm on Saturday. I arrive to pick up my vehicle at 12:00pm on Saturday and after being ignored for close to 5 minutes by the guy at the desk I'm told that the car I rented won't be back until 1:30pm. I had to be in Niagara Falls to shoot a wedding for 3pm.
Why would you allow someone to make a reservation for a vehicle at a time when there was no vehicles available?!
Worst customer service I have ever experienced!
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Charlotte on Google
β β β β β SCAM ALERT. Kent the manager was the most disrespectful person. He didnβt know we online booked and charged us completely wrong. He then βcompleted my car returnβ 3 days early and wouldnβt let me take the car for the rest of the three days, and wouldnβt let me get a refund. Thatβs a literal scam. Please read the negative reviews on this place, theyβre extremely accurate.
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Harneet Singh on Google
β β β β β I had a pleasant experience renting a car from them for a quick weekend trip to New York. The front-desk staff was friendly and helpful. I do wish, however, that they offered a better selection of cars in the mid-segment. The staff literally said I have 2 Nissan Altimas only in this segment and you can choose the color! That's not 'variety' in terms of cars but anyway, otherwise it was a good experience. There's a gas station right opposite the location so filling up there is recommended.
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Egor Andreevici on Google
β β β β β I rented from this location twice and both times got very good service. Friendly staff, cars in great condition, got set up in minutes. They won't upsell you or include hidden costs as long as you know the rules - just read up on insurance, prepaid fuel etc. Know exactly what you want and you'll be fine!
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Δ°smail Ka on Google
β β β β β I rated 5 star for Budget. Staffs are 1 star. I rented a car from this location couple weeks ago and dropped it off with full tank gas , even so ,they charged me extra for gas . I called and spoke with someone for refund my money, unfortunately they closed phone to my face which wasnβt friendly . After called North America Budget customer care and emailed some pictures which was taken when dropped car off. Couple days later they refund my money and said apologize. Thanks Budget
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A Cooper on Google
β β β β β Horrible horrible place to rent a car from. Go anywhere else! Very unprofessional.
I scheduled a car for noon, showed up and there was a sign saying back in 15 minutes in their window.
After waiting 15 minutes I called, and buddy said no one will be here until 1.
I Waited around for an hour for this bs business after paying for a taxi here.
I would have cancelled right then but of course they don't allow cancellations. They charge regardless. Never again.
Zero stars!!!
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