Budget Truck Rental

I rented a car for 11 days with budget car rentals in Ontario Canada. When we first got into the car we noticed that the car was low on gas and processed to tell the attendant. As we were in a rush we didnt notice the state of our vehicle. After a few hours we noticed that was fur and hair in the back seat, crumbs all through out the center consult. There was someone else sunglasses in the roof holder and garbage in the glove box. There was candy under the window button And nuts and bolts all over the trunk When we brought the car back to the budget, the attendant seemed unchanged about the state of the car. He gave me a 20 dollar discount.... We had also emailed the company and they sent a generic apology. Do not rent from a company that could car less about cleaning there fleet during a pandemic!!!!!!

Pearson Airport Terminal 1. Upgraded my reservation to Full size. Thank you!

My favorite car rental in Barrie is Budget. Matt the attendant is the best. He always goes above and beyond to satisfy his clients.

Budget in Barrie was a real life saver, especially Matt the attendant who went above and beyond by finding me a car that could do a one way trip to the province of Quebec. When all other rental places including in Toronto were issuing a straight « no », Matt who initially had no car available went to the extent of locating a car for me and calling me back with the good news. That was a call I never expected to receive. Again Matt, thank you so much!

NEVER RENT FROM HERE. Not only did this place say be back in 10 minutes. I waited from 9:45-11:20am for the be back in 10 minutes. They covered the number to call them at and when they both came back with timmies in their hands they both laughed at me and the other people standing there. They said “hope you weren’t waiting long” . This was the worst customer service. No wonder they make their rentals cheap because they know that’s the only way they are getting business . The “cheap” rental I received also had the red caution light on the full time as there was a problem with the engine and no windshield wiper fluid. When I called to ask the man said “oh just go buy some” or “go to another budget and they will give you a new car” budget I will never ever no mater the circumstances rent with you ever again. Please be aware these guys who work there are the most unprofessional people.

Not sure what the point of reserving a moving truck is, if when you show up and there is no truck for you. Or any record of a reservation when you actually went in to reserve in person. And instead directs us to u-haul. If I wanted to rent from u-haul I would have booked with them in the first place. This left us in a bind and now moving with 5 cars instead of the moving truck we reserved. Seeing as It looks like I’m not the only one this happened too, clearly something needs to change.

Short review: Booked a moving truck weeks in advance. Day of the move, we went to go pick up the truck. They didn't have a truck. The guy told us they would take care of it, and that they'd call back asap. They never called back. -------------------------------- Longer review: This was one of the worst experiences we have ever had with a business in Barrie. Not having the truck aside, the complete lack of professionalism was incredibly frustrating... and honestly a little confusing. We will never deal with Budget Truck Rental ever again, and I suggest you avoid them as well. They didn't open on time (8 am). The guy working that day was 15 minutes late, arrived muttering and swearing to himself, and opened shop without looking at us, greeting us, or inviting us in. We went inside and told him that we were here to pick up a moving truck that we had reserved. He immediately got defensive and awkwardly gave us some long story about how hard the morning has been for HIM. Long story short, the truck broke down the night before our booking (what luck eh?) and he's contacted a mechanic to come fix it. We asked if we should stay and wait and he told us that it might take a while. So we asked if we could wait at home and if he could call us back when he had any news, and he suddenly became a lot more pleasant and said that would be better. After not hearing back for over an hour we called back and he was dismissive, but still said he'll call us when he knew more. He never called back. We instead did the entire move with the help of friends, a carload at a time. What should have taken a couple hours took us the entire day. If the truck ACTUALLY broke down the night before our booking, we should have been warned the day it happened. If you say you'll call back, you need to call back even if it's bad news. If something goes wrong, calling to apologize goes a long way. Even if we are going to be disappointed, that doesn't mean you should completely give up on us as customers. And maybe, you know, be an adult and own up to the mistake instead of acting like an awkward, moody teenager who knows he messed up but is angry at you for noticing.

Jim is a great guy and will accomodate as best as possible. Orbitz messed up with pickup location and Jim fixed it. Priceline is also good to reserve a car with as well... Comparable prices to Orbitz. I'd book again through this Budget.