Brown's Mason Richards Florist

Got my mom a bouqet for her birthday, was very happy with the result. It was a beautiful bouqet delivered in just a few hours. 10/10 will buy from them again.

I called to get a simple quote and explanation on whether or not they are open during the pandemic and if they deliver to a certain area. The man who answered the phone was extremely rude and answered my questions like he was super annoyed that I was calling. Then asked for the security pin off the back of my visa card before I even made an order!? I decided to go with a different florist

INEXCUSABLE SERVICE AND EXPERIENCE I have just had a shocking experience with this florist. Having used them many times before, I ordered flowers for my dad for Father's Day. I upgraded to a Deluxe bouquet and paid ~$100 in total. The flowers arrived as ordered. My dad and his wife were very pleased. However, when I saw the photos of the flowers, the florist had replaced beautiful blue hydrangea with a few light blue carnations (which I know they may do). In addition, the bouquet appeared to be the 'standard' size and not the Deluxe. I emailed the florist, expressed my disappointment, told them that my dad was happy with the flowers (but didn't know what I had paid...) and I requested a 25% refund. I didn't want my dad to know I was disappointed, hence why I didn't request any additional flowers. So, what did Browns Mason Richards Flowers do? They sent a delivery man to pick up the flowers, told my dad's wife that I refused to pay (upsetting her greatly) - this, after I had paid in full, then sent me an email advising that the order had been refunded in full (they didn't mention that they had gone to my dad's home to pick them up - he had to tell me this). I am simply shocked that a florist would do something so mean. My dissatisfaction had nothing to do with my dad, and to show up at his home to reclaim the flowers was inexcusable and cruel. In my experience, florists offer a satisfaction guarantee. Clearly this isn't the case, and if you express disappointment, they will make you, and the recipient of your gift, suffer. They don't deserve to be in business.

Very friendly older gentlemen help out when a florist down they way was super rude will continue to go here

Recently got a bouquet for my parents anniversary - the gentleman at the front chatted with me about what I wanted, what my budget was, and arranged the bouquet while I waited. Bouquet was very well done, service was great, and the price was very reasonable! Will be going back next time I need flowers

Really beautiful arrangement delivered on time and with great service. Definitely planning on ordering from here going forward.

I had looked at the website first so had an idea of what I wanted. The florist/owner reminded me of a grumpy old man which is endearing to me as I just lost my dad. I didn't specify much and was very pleased with the arrangement I picked up yesterday.

Received an absolutely stunning flower arrangement from Brown's Mason Richard's Florist. Not only do they look magnificent, but these flowers smell beautifully. A wonderful gift! Thank you.