Boathouse
3.7/5
★
based on 8 reviews
Contact Boathouse
| Address : | 550 King St N, Waterloo, ON N2L 5W6, Canada |
| Phone : | 📞 +9888 |
| Website : | https://www.boathousestores.com/ |
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| City : | L |
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Mitchell Fleet on Google
★ ★ ★ ★ ★ I love this store all the best stuff your family will ❤️
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Brendan Demars on Google
★ ★ ★ ★ ★ Great selection of saxx underwear. The rest of the clothes are a little too "youth trendy" if you catch my drift...
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Adam Forbes on Google
★ ★ ★ ★ ★ Amazing price and selection ! The clearnce wall had amazing selection and the staff even told me that there is a selected 60% off selcted items that are already on sale. They even went thru them all with me too get my the ones with the better deal. Such friendly staff, Was actually refreshing to get customer service above and beyond. Sadly hard to find in a lot of retail these days!!!
Would recommend!!
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Tonia Walker on Google
★ ★ ★ ★ ★ The manager here was incredibly rude when I was asking a question about a promotional sale they were featuring. The sales staff didnt bother to help after they dropped off the shoes or check back. I also found 2 used pairs of shoes in boxes clearly their not paying attention enough to notice people stealing shoes. Skip this location!
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Colette Clarke on Google
★ ★ ★ ★ ★ Omg perfect service in and out. One of the young girls been there for 3 years was so friendly and helped me right away even notice a scratch and change the boots for me. Cashier was very kind and smiling. Love it
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Jeff Kemnitz on Google
★ ★ ★ ★ ★ My wife made an online order for our Grandson for Christmas, the website gave my wife the option to have the package delivered to the store so that’s what she did . When she called the store to see if the package had arrived the young man on the other end was VERY RUDE to her, wouldn’t let her talk and preceded to say they aren’t having in store deliveries, she asked him where she could find the pkg he said take it up with Canada post which she did, Canada post informed her that the pkgs were delivered to a mail room at the mall, so she called Boathouse to if the he could check the mail room, he again was unbelievably rude and said they don’t have a mail room and said don’t call the store again! He clearly doesn’t have any customer service skills, She won’t be buying anything from this store again, it’s sad how
One person can ruin your shopping experience.
And this person calls himself the manager???
No social skills what so ever, I think it’s time for this store to find themselves another manager!
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Tay P on Google
★ ★ ★ ★ ★ Great selection. Usually has sales and I love the Blackwell products.
Mitchell was extremely helpful today with my inquiries.
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Jill VP on Google
★ ★ ★ ★ ★ Waited over 10 minutes in line with 4 employees and one register. Another employee opened a second register after 15 minutes and started letting random customers check out while ignoring the people already waiting in the other line. I asked why she was helping other people in line well after me, I got no apology and a patronizing “well you can go to the other line then”. I was not rude, I was simply asking a question.
When I left my merchandise on the counter and walked out due to frustration from being ignored, I get another sarcastic “have a great day!” from the same employee as I was leaving.
I understand the pressure when it’s very busy, but what I got was rude and pathetic service. Train your staff properly.
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