BMO Bank of Montreal

Splitting the atom is easier than getting someone to answer the phone at this particular branch.

There's always long waits and line ups to see the tellers. I recently visited a financial advisor Chris who was uninformed, disorganized and due to him held off sending my forms in or notifying me to come in and sign papers. I spoke with their bank Manager and Branch manager who both informed me that Chris had told them a different story. I kept all paper trails and emails and proved that he was dishonest. I did receive an apology from 1 of the managers... but still believe the apology should have come from Chris. BMO has gone down hill over the years. It's hard to find good service. Last week I stopped by their location to use the ATM after hours and found a homeless man sleeping in the lobby area.... they really need 24/7 security. I don't feel safe going to this location after dark anymore.

Somehow BMO telephone banking scheduled for us an appointment with a representative on their day-off. Fortunately, Manisha was courteous and helped us out amidst her hectic schedule. Thanks for the wonderful experience!

I want to be positive. But it is very hard. This bank is very dirty. All through Covid there was hardly ever hand sanitizer available. Never any over ans above precautions being made (other than barriers).They NEVER wiped down machines at the teller or anything else after use. At all other BMO's I have stopped at, it has been a much more positive experience. The tellers are very slow, there are never enough staff on. And there have been times when they are very rude to clients.

I had a great experience at this branch. The representative, Tolu Buraimoh, was very good to deal with. Tolu offered clear, concise, thorough, and honest advise on helping me finding a solution to my financial situation. I highly recommend this branch and specifically, Tolu. I have moved all my banking to BMO and looking forward to working with BMO in the future. Thank you BMO and Tolu!

Terrible service, incompetent people. Waited in line for 45 minutes with a lineup out the door. Only 1 teller working while the rest sit in the back at their desks. Avoid this place.

U can't release my funds after years of service and months of same payday ... I don't want u to hold my money against me and my bills anymore ... u force me to leave work an hour early every Friday my payday and walk in your bank branch ... I've lost a hundred dollars in wages a month.. that's 18 an hr and an hour every Friday because you hold my chq on me for a week ... every Friday I'm payed and yet u tell me call in they will release your funds ... thx for your lies and ripping me off 100 dollars a month . And stop saying your sorry ... what if you couldn't access your earned money when u want it ... how would you feel .. and don't say your sorry ... wow now I sound like you rofl

Easily the worse bank. I transferred some RSP/TFSA's over to BMO, knowing that I had a trusted advisor, Peggy. She recently left the location, and I was told that Ali would reach out to me. He never reached out to me for 3 weeks. I reached out to him. He says he'd follow up with the outstanding issues the same day. I emailed him again exactly 2 weeks later, and he says he never did it. He couldn't explain why and refused to connect me with their branch manager. He passed me off to another advisor instead. Shing called me and said this shouldn't be complicated and that she will resolve it. She word for word says "I will fax it to you" (documents to be signed), then 5 minutes later, claimed that she didn't say that and accused me of "mishearing" her. I was furious at this time as she didn't apologize for miscommunicating with me. Everything was my fault somehow now? She wanted me to take time out of my day to make another trip to the bank to re-sign it. Which obviously, if she said that in the beginning, I wouldn't be so upset about. When an employee can't apologize on behalf of BMO, but blames it on you, it really speaks volumes. I just want to be connected to the branch manager and even she wouldn't give me the contact information. She mentioned that Ali was the only advisor here and expected me to know that, when no one told me in the past month and a half. BMO will just leave all of their clients hanging after they obtain the client's money. I ended up contacting another branch to figure out the contact information. I have huge regrets trusting BMO with my investment needs. Shing and Ali are not trusted advisors. You'll get blamed for everything. Frankly, an apology goes a long way. If BMO records phone conversations, I strongly advise for you to listen to it.