Birchwood Nissan - Winnipeg

I'm sure that all Nissan dealerships have top-notch professional and licensed mechanics, but customers don't usually interact with the mechanic who works on their car. Service team makes all the difference. The service team at Brichwood Nissan and especially Aric D. made my experience extremely positive. The communication was timely and easy. Aric clearly explained what needs to be done and what options I have (what is urgent and what can be done later). Everyone knows that dealerships make their profits mostly from the service work. Nevertheless, Aric didn't try to "sell" me any tests or service work. I got an experience of working with friendly, honest, and knowledgeable professional who understands my needs. Plus, unlike other Nissan dealerships, Brirchwood Nissan offered me an Uber ride to and from work, which saved me cost and trouble of renting a car or paying for a taxi ride. I'm impressed. Definitely will come back again.

Hello Everyone After put this review the manager of Birchwood Nissan call me to resolve the issue. So Birchwood Nissan Manager his name is James called me and he said to me if you are not happy with this car then trade the car with Birchwood Nissan so I said are you going to pay my all money back and he said I will get what ever market value is so that means I will lost my tax money as well . So I told him thanks for this nice deal but I don't want to waste more money and time with this deal and I don't want do any more deal with you guys. I have very bad experience with Birchwood Nissan Sales person name is Thomas and sales Manager Conour. Whatever they told me all those deals are not on paper. It’s been almost a year and still I have to contact them about my deal. Not satisfied with Nissan Rouge it’s seems like very lower quality parts been used. Door’s plastic thing is keep coming of when we close the door. I bought Nissan rouge 2021 model on March 19th 2021 from Birchwood Nissan Winnipeg. When I was driving back to Brandon same day I found my cruise control sensor is going on and off and it was Saturday so contact them on Monday they said I can go to service centre. When check with Nissan service center Brandon they My car need new sensor and just got fix last month. They also gave me 3 year prepaid maintenance service. According to that service and they gave me brochure of company recommended service list. As per that list for 3 years I don’t have pay for any maintenance. When I went for my first oil change I found that they never gave me that deal. I was calling them every week about that finally they gave me the deal but when I went today for my second service a at Fowler Nissan Brandon they said I will get only oil change and tire rotation for anything else I have to pay $300. When I tried to call them but nobody is answering now about this issue. I also having problems with gear box and Fan and passenger side back door too. Very very poor customer service and I don’t want to give a single star.

After a rather 'pushy' experience with another dealership, I was unsure about getting a new car all together. When I called Nissan to inquire about a Qashqai and Kicks, Colton was quick to text me options! From beginning to end he was SO patient and kind, not at all pushy. He really appreciated what I needed in a vehicle and even though I have to wait because of the market right now, I can't wait to come pick up my car in a few months! Thanks for the great service Colton! Thank you to Amani in Finance for being so lovely as well!

The sales people are friendly without being pushy, the facility is a little old but still very clean and well kept. The finance manager was a pleasure to deal with and made me feel informed without feeling like I’m being made to bug specific products

Clear explanations with Kevin in finance, Evan addressed all out concerns car wise, Josh showed me all the cars features, very time efficient, non-condecending to two women, and they didn't mind the fact we had to bring the dog because we couldn't find a babysitter! Will definitely check this place out first when I need my next car :)

In those difficult times due to supply chain issues, Birchwood Nissan actually had new Car’s in stock. Daniel made it fun and easy to purchase my new car and the dealership bend over backwards after I asked to pick the car up two days earlier as I originally had planned. ? Top notch from start to finish!

5 stars for Birchwood Nissan! I inquired online about a possible trade in as I was wanting to get into a smaller vehicle and Evan their sales guy got ahold of me right away. When I went down there to check out a couple vehicles Evan was very professional and helpful. He was able to answer all my questions, and helped me get into this beautiful 2016 Kia Sorento. Mark from financing was knowledgeable and explained everything clearly so I knew what I was signing. He was friendly and very efficient when it came to all the paperwork! From sales to financing to management, thank you to the wonderful people over at Birchwood Nissan for making this a great experience, it was such a pleasure!

The people at Birchwood Nissan helped me find the perfect vehicle for myself. Exceptional service at ever y stage with customer support and they are always available to answer any questions you might have. The team went above and beyond to answer my questions and concerns. I am truly satisfied with my purchase.