Birchwood Honda West - Winnipeg

DO NOT GO TO BIRCHWOOD HONDA WEST - I leased a 2022 Civic and it has less than 11K KM on it and the check engine light came on this morning. I was told when i leased that if there was any services that needs to be performed on the car that they would give me a loaner car while they fixed it. Well today i am told that i can drop it off and Uber around the city while they try to figure out whats wrong and hopefully its nothing major because if it is ill have to take Uber everywhere.... UMMM WHAT?

Bought My Civic 2022 in Decemeber,2021 Finance advisor was brendan he was so good person. but the service guys are not helpful I told my problems about the car, and they told me that this car is not made for this kind of weather , if this car is not made for icy weather then why did you relase in the market of winnipeg. the issue with shaky steering wheel when speed is at 70-80 kmph and the block heater cord got broken itself the tire got a deep cut on the side earliers they told me that 1 year protection of tires and rims , but today they said that it’s only applicable when it’s a road accident like we have to met with an accident to get a new tire. Surely, gonna call Honda Customer Support tommorow.

Compared to the service I receive at other auto service locations, this one was the worst. I came here to book an appointment for my engine block heater and a positive terminal replacement. The first person we spoke with gave a simple quote of $300 for the engine block heater and an additional $40 for the positive terminal replacement. They let me know I would have all requests on my account. The day of my service appointment, my quote only included my engine block heater. I let the second person know I requested a positive terminal replacement. They said they understood my request (they did not). I came back to the shop to pay for the service that was done, to be told they could not do the positive terminal replacement. I had already been told it was a simple fix and just needed the terminal replaced, and when looking at the quote, it said I requested for the positive terminal CABLE to be replaced. So I continued just to pay for the engine block heater, as the other wrong request would’ve been $600+. After getting my car back from the service, I took a look under my hood go see what work was done. I got the engine block heater done, but noticed that both headlight bulbs (DRLs) were not placed back properly after the accommodated inspection. When requesting for them to adjust it, they denied my request and claimed to have not touched them (although the receipt and quote state they touched them from the inspection). It is not difficult to place them back, which I did myself, and requested for a complimentary beam alignment, which they also denied. The desk person stated there’s no way the mechanics would have touched my DRLs from this specific service, and that even if they did, it would have only been the driver’s side. The front desk person suggested they can check the cameras the following Monday as it was a Saturday and they had no access. Although there was no point, I agreed anyway and had them take my number to contact me when they “take a look” to see if the service people had touched my DRLs. I wouldn't make a big deal out of something simple, but because the service was a job half done, why would I continue to pay full price for me to finish it off myself (a reason why I was disappointed). Ended up going to a different service location to get it done for FREE (the positive terminal replacement as per my original request). Would not recommend this location to anyone I know just from this first and only experience. At first look, when driving out across the city and booking the appointment, all seemed well. But I was mistaken. I only wish this is a message to the owner of this location and have their service take it as a comment of constructive criticism and not just a costumer complaint.

Purchased a used 2018 Honda CRV from Birchwood Honda West in Dec 2021. Vehicle was brought to our home when we scheduled test drives. Immediately after delivery we noticed issues with the cabin heat. No matter what we did the vehicle would not warm up and blow warm air. If the ambient temperature was at or below -13 degrees the vehicle could not clear frost from the interior of the windows or windscreen. Upon researching the issue, I found many owners living in colder climates complaining of similar issues on vehicles with the 1.5L Honda Earth Dreams engine. I tried letting the vehicle warm up for extended periods of time, adjusting the heat controls, driving it on the highway, using auto and manual HVAC controls but nothing made a difference. Our 2013 Civic had no problems outputting heat in the same climate. I reached out to Honda and received many ‘workarounds’ for what I was experiencing but nothing fixed the heating issue. Service and Sales reps from Birchwood suggested the following: •Take the vehicle out of ECO mode •Rev the engine in Sport mode to bring up engine temp •Don’t use the factory command start, use push button start instead •Set the HVAC system to AUTO and then turn the fan to LOW •Don’t drive in Start and Stop traffic •Install an aftermarket cabin heater Some of these suggestions are mind boggling. If I have to hoon my vehicle in Sport mode revving the engine like a teenager that just got their license so the vehicle outputs heat, Honda needs to update their MPG ratings for their vehicles. Why have factory command start if I have to use the push button? How do you set the HVAC to Auto and then set the fan to Low? Changing the fan speed takes the HVAC system out of AUTO and puts it to MANUAL. I booked a service appt with Birchwood to have the HVAC system looked at. Thermostat, Heat Exchanger etc. but received no new information. (See attached image) Birchwood offered to take the CRV in as trade and I could buy another vehicle. No customer satisfaction, no warranty, no buy-back options were offered. Just buy a different car. I traded the CRV in and bought a Subaru that comes standard with heat. First and Last Honda I will ever buy. You can’t sell a vehicle with no heat in Manitoba. Utterly disappointed with the Birchwood Experience, from Sales to Service this place has zero accountability and I would not recommend them to anyone that values trust.

Absolutely and without question, BHW has been my go-to for car buying for the last 13 years. The customer service is always friendly, top-notch, and I always feel like they have my best interest at heart. I just bought my 5th Honda from them (my 4th CRV!) Ask for Elison; he's as good as they come!

I want to give a shout-out to my sales advisor Hansel Dela Cruz and financial advisor David Zhang at Birchwood Honda West for helping me through the process of getting a new car again, since the one I previously had was written off. They were able to go through everything with me efficiently and thorough, providing me with a rental car (included with my previous car’s warranty) and a seamless application and signing process. Within a month since my accident and settling with my insurance company, I now have my new car just in time for Christmas! Big thank you to these guys and to everyone else at Honda who have helped me. Thank you also to Lexter and Phoebe!

From day 2 we have had nothing but problems with Honda West and the Birchwood Collision Center. Starting with a cut dash after a warranty dash piece was repaired to clips and moldings not reinstalled after repairs and several visits to rectified that and recently where we had warrenty rust repairs performed. Upon pickup, there was black grease on multiple spots of the car. Every time we go there, I have to check over the work to see if they fixed it right the first time (which hasn't happened yet)! The only positive experience was the sales experience.

I bought my 2022 Honda Civic from Brichwood West this week. Buying experience was exceptional and excellent. The whole team was great. Special thanks to Matt Winchar in sales and Zac Letkeman in finances. And thanks for that guy who gives me key and put my license plate I forgot his name.