Bella Gelateria Gelato & Coffee

After many years after,...... This still my favorite ice cream place

So delicious!! Highly recommend Belgian Brownie, very rich and chocolaty with the right roasty dark flavours I love.

$8 for a teeny cup of average tasting gelato served by moody teenagers. No thanks, won’t be returning again.

Absolutely delicious, I took some hazelnut gelato it was really good. I'll definitely going back there for sure !

Review for May 1, 2022: After the newsletter announcement of their Robson store grand opening, I was pretty excited to get a gift card due to their promos during the grand opening weeks. When we arrived, there were a few people ahead of us in line. The family ahead of us left without even getting to the counter - not sure why. Perhaps it was a similar experience to other reviews about slow service. When it was our turn, I went up to the counter and greeted the employee manning it but he didn't even acknowledge me and kept on fiddling with the POS terminal. When this employee finally decided to greet us, it was as if he didn't want to be there and that helping us was an annoyance. I told him that I wanted to get the $200 gift card as per the promo announced in the newsletter. I said it was the best deal available because I would be getting twice the value loaded into the gift card. "So you got the $50 gift card right?" I started to get irritated after numerous times of telling him that I was getting the $200 gift card option. After finally loading the gift card with the correct amount, this employee started talking about the Bella Gelateria app. I told him that I had tried numerous times to access and create an account on the app even before the opening of the Robson location. I even showed him the page I kept getting redirected to (I can't seem to get past the verification page on the app) but this employee's attitude, instead of being helpful, was one of annoyance and dismissiveness. I had already contacted Bella Gelateria customer support about this app issue through Facebook about this but haven't heard back from them about a resolution. I didn't get a chance to have the gelato at the Robson location but I think I'll be going to the other locations instead. 2 stars because I like their gelato but the service was poor. The interaction with this employee left a poor taste in my mouth.

Had the Thai coconut and salted caramel. Both were delicious!

Just tried stop by for icecream since I always enjoyed Fairmont rim location. But for some reason it took forever for two people at the front to serve a small group ahead of me. Myself and another customer arrived at the same time. The guy behind me gave up and left. I tried to stick it out until yet another and miscommunication delayed things again. No greeting or apologies for the wait to keep me so I left too.. Its 8pm and dead guys.. Sorry but I'll stick to Fairmont or even Uno.. Not sure how they will handle summer peak tbh

Just as delicious as the other location!! Great service from the ladies and generous amounts of gelato!