Baril Design
4.4/5
★
based on 8 reviews
Contact Baril Design
| Address : | 5394 St Laurent Blvd, Montreal, Quebec H2T 1S1, Canada |
| Phone : | 📞 +887 |
| Website : | http://barildesign.com/ |
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| City : | T |
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Mike Foodee on Google
★ ★ ★ ★ ★ Paid big dollars and so far 2 huge issues and extra install costs charged. 1) Packaging of the shower kit I bought was very unorganized, just thrown together in a big box randomly. Some part boxes not even labeled. Took time ($$) to sort the kit to confirm we had everything. 2) Instructions are VERY VERY poor. Took too much time ($$$) to figure out. Installing the thermostatic control knob was a joke. Took hours ($$$) to figure out since instructions where so poor. Expect your plumber to charge extra for installing. Honestly, for what this experience was worth I wish I could just return everything and go with another brand. The quality looks good is the only reason they got 2 stars. If they cared about customers they would smarten up! So frustrating!!!
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BM Lennane on Google
★ ★ ★ ★ ★ My customer service experience with Anthony was exceptional! He was polite, courteous and understanding. I had a leaky metallic shower hose which the company replaced free of charge! I just had to pay the shipping. I didn’t even have to ask, and the shower unit was over 2 years old so definitely past warranty. Really impressed with Baril and their employee. Would highly recommend!
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Philipe Filion on Google
★ ★ ★ ★ ★ Baril has been a great employer. They allowed me to advance my career and constantly offered new opportunities that keep me challenged and interested. It's a family-owned and oriented business and I feel treated as such. They have made efforts to adapt to my personal needs.
I have used their products for years and am very satisfied. Well designed and solid.
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Ihsan Akkaya on Google
★ ★ ★ ★ ★ them cartridge fail second time in three years but they replace with no cost second time thanks
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Michael Skare on Google
★ ★ ★ ★ ★ If there was a possibility to write a ZERO star review, I would. After two months of usage, my Jalo shower group (made by Baril Designs) completely failed at the rough-in. It required demolition to be able to remove it and replace it, ( NOT an easy quick fix, this would be a multi thousand dollar repair if I wasn't handy, as it is, it's still a lot of hours and labour to fix )
The company "eventually" had the problem part shipped back to them, after that, closed off all communications with a huge hole left in my kitchen and an unusable shower. They didn't even have the decency to send out a new part!!!
I would recommend you find ALL of your plumbing products elsewhere.
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Mariana Ribeiro on Google
★ ★ ★ ★ ★ I had a great experience with the customer service provided by their staff
Carole Larouche. They honored the shower warranty and mailed the replacement part sooner than expected! I would recommend it.
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RS Bicki on Google
★ ★ ★ ★ ★ Great customer service, even years afterwards! I am very pleased that I went with Baril for my kitchen faucet (thank you especially to Paméla!). I much prefer to deal with a smaller local Canadian business that a big US conglomerate that takes a big part of the market share. Kudos Baril!!
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Tony on Google
★ ★ ★ ★ ★ Just replaced a Grohe kitchen faucet with a Baril faucet. The product looks extremely solid and well built. So far I love it. There was an initial installation problem; the faucet was working fine. Baril sent a technician to assess the problem and without hesitation, replaced the unit with a new one, installed, free of charge. They were very communicative throughout the process. The technician was very friendly and professional. Very satisfied so far with the faucet and very impressed with the support from the manufacturer.
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