Barclay's Fine Jewellers

WOW. Barclays created a custom men's diamond ring for my partner. When I saw it I had tears in my eyes. They worked with me on the design, bringing to reality what I wanted... exactly how I envisioned. Thank you Barclays. So very much appreciated.

I had a super experience with Barclays! I had a custom diamond ring designed and from start to finish everything was really well executed from ordering in the stones to creating a wax mold and finally the delivery of the finished product. Hiroko & Geoff were so warm, welcoming and easy going. So nice to have this gem (pun intended ;) in the local neighbourhood!

After having a ring converted to a pendant and earrings by another jeweller whereby my 17 diamond stones were largely replaced by incorrect substitutes and the work completed was very suboptimal, I was recommended by a friend to seek out Barclay’s Fine Jewellers to redo the work and ensure that my stones were collected and used. Barclay’s evaluated the retrieved stones to be sure they matched the appraisal I had of the ring some 40 yrs ago, then designed and sent me a computerized picture of what they ascertained from my desire and feedback. The result was a spectacularly beautiful pendant so similar in appearance to the original ring that I adored and was admired by a leading diamond cutter in Belgium. Thank you “Barclay” for your honesty, integrity and respectful attitude toward me in correcting this incredulous error by another jeweller. I will certainly trust futher purchases from Barclay’s Jewellers.

I'd lost an emerald from my great grandmother's ring and was upset about that. Barclays came highly recommended ! They fixed the ring and evaluated it, finding some other issues which they repaired. Not only was I satisfied but when I actually found the missing emerald on the floor of my car some months later, they helped me design a ring for it with marvellous coloured stones so doubly pleased. Customer service , excellent work and imaginative design . Very happy.

I had the most bizarre experience here. I wanted to get my wedding rings redesigned, so I booked an appointment with Tara, the jewellery designer. My husband and I spent 45 minutes with her, looking at my stones, trying on rings, and deciding on designs. She promised us a quote by the weekend as we were working on a shorter timeline. We left feeling really positive and impressed. We didn’t hear from her by Friday or Saturday as promised, and still nothing on Monday. Since they had my rings, I started to get a bit concerned. I called on Tuesday and they said that Tara was sick and that someone would get back to me. On Wednesday, I received both a text and email asking me to call the store. When I called, Hiroko explained that Tara was sick and would be out sick for awhile. She asked me to explain what I wanted and come into the store and start the process again. She seemed unable to access all the work we’d already done with Tara. I was unwilling to go through the entire process again with someone who did not appear to be the jewellery designer. I told Hiroko that I no longer felt good about working with Barclay’s and that I would be in to retrieve my rings. Imagine my shock when I arrived at the store two days later and there was Tara, the sick jewellery designer. She appeared to not recognize me (although we’d spent nearly an hour together the previous week) and asked for my last name to return my rings. Hiroko approached and apologized again and asked if I wanted to see a quote they’d developed. I was absolutely incredulous at this point and Tara still did not speak or apologize. I declined to see the quote and left. I am extremely disappointed in the lack of professionalism and strange behaviour displayed at what appeared to be a high-end jewellery store.

I have had 2 custom pieces recently made at Barclay's and both are beautiful, and came out exactly as I envisioned them. From design to finished product, a timely and stress free experience. Hiroko helped me through the process and was very professional and knowledgeable. Many thanks to the Barclay's team for your work.

I very much appreciated the time they took for my small collection of estate items. First time doing any kind of appraisal and I couldn't have been happier with the way I was treated. Very well earned reputation and when in the market for something to purchase in the future this will be where I go.

I recently purchased a ring from Barclay's. I was very impressed by the knowledgable and friendly service provided by Nicole. She spent a great deal of time helping me to find just the right ring. Nicole was extremely patient and helpful. I would highly recommend both Barclay's and Nicole to all of my friends and family. A very positive experience.