Bank of Montreal

Name: Bank of Montreal
Address: 195 Main St, Penticton, BC V2A 6K1, Canada, A, Canada

2.5/5 ★ based on 8 reviews

Contact Bank of Montreal

Address :	195 Main St, Penticton, BC V2A 6K1, Canada
Phone :	📞 +9
Website :	http://www.bmo.com/
Categories :	ATM , Bank ,
City :	A

195 Main St, Penticton, BC V2A 6K1, Canada

Best Bank in Canada

R	Rebecca Ramsthaler on Google ★ ★ ★ ★ ★ Had a certified check deposited, with confirmation from the teller that no hold would be put on it, but Infact had a 10 day hold placed on it. Spoke to the manager, and was told there was absolutely nothing she could do about it and offered no resolutions of any sort to the problem. Asked to speak to someone in customer service to make a complaint and was told she was the manager. Absolutely no help. Will not be dealing with BMO much longer
G	Garry Mitchell on Google ★ ★ ★ ★ ★ Like other reviews long term customer but... I needed a particular form from this bank. The teller had some difficulty and said 'I can't get it to work'. She fiddled with it and eventually printed a form. At home I realised she had given the opposite form than the one required [had me as payor rather than payee - a slight difference]. Returned the next day, waited in line. Same teller. Explained problem - at which time said 'well I told you yesterday that I couldn't print it so I gave you that one'. No apology. She said there is nothing I can do - at which time her coworker next to her said, oh you can do those manually. After that she did it - the correct form. No apology, no thank you. I have banked with BMO for decades. Worst service ever. Train your staff in customer relations please. My attitude, demeanour throughout was professional - I wish BMO had their staff do the same.
C	Cassidy J. on Google ★ ★ ★ ★ ★ Terrible Banking institution in general, coupled with the management at this location and their general un willingness to help I am left wishing I could leave a worse review yet. Give your head a shake folks, what manager tells an account holder that cash withdrawals are at their discretion and on a case specific basis as to total of cash withdrawal. Can not cancel our account fast enough.
R	Rita Montgomery on Google ★ ★ ★ ★ ★ The folks at this bank have always been most helpful and being right downtown is so convenient. With Covid they have done their best to meet customers needs and the restrictions and access have gotten easier. They are of course encouraging patrons to use their online services and ATM when possible.
J	Josh A (BombSquad) on Google ★ ★ ★ ★ ★ The customer service has gone quite horrendous this year,they are way less helpful than any other bmo branch.for simple transactions they make you feel like you're asking a favour from them. Also i understand its covid,but the service is very slow here. At any time of day you can expect to wait 45+minutes. Im done with them
H	Heather Yurkoski on Google ★ ★ ★ ★ ★ Nothing nice to say. No one answers the phone. Was told to provide a signed letter of direction to close accounts. When presented the signed letter to a teller was told that the owners of the account were not signers. Frustrating the bank is holding funds hostage. No one will return a simple phone call although the voicemail says a call will be returned same business day……
S	Steven Richmond on Google ★ ★ ★ ★ ★ Called BMO 3 times today and on hold for over 6 hours in total. Had to hang up second time to go pick up daughter after being on hold for 2hrs. All to talk to them for 2 miniutes. Guy that ansered phone was pleasant and solved problem at their end in 2 miniutes.
t	terry solanik on Google ★ ★ ★ ★ ★ Worst service I have ever had any where ever. The staff is under trained and useless. Been with bmo way to long. Great if you pay their fees to use your own money, but they will not help with anything. If you love waiting for hours on hold this is the bank for you, and then you get through and they still do nothing. they have a general un willingness to help. Only one star because I had to so I could leave review -they do not deserve any stars! for simple transactions they make you feel like you're asking a favour from them.