Balcaen & Sons Ltd - Winnipeg

This is the second time we use Balcaen & Sons in the last 2 years. Previous review from 2 years ago is below this one. The reason we called Balcaen & Sons again was because of the great service they had given us previously. This afternoon, our furnace quit and would not not come on so I phoned their service department around 2:30PM. A young and polite service man named Brian arrived at our house about 45 minutes later and he had everything working just fine within an hour. That is great service!! Thank your Brian and thank you to your service department staff. It took less then 2 hours from the time of calling their service department to the time repairs were done. Balcaen & Sons will certainly continue to have my business in the future with this kind of service. We highly recommend them. This next review was from 2 years ago: We got up this Sunday morning to a cold house. Furnace was not working. Phone Balcaen & Sons to see if they could come out. The gentleman on the 24 hour help line took my information and told me a service man would call me. Within 5 minutes, the service man did call and I told him about our problem and he told me that he could probably be over in about an hour or so. His name was Mike B. He came over as he said, diagnosed the problem and then told us a switch needed to be replaced. He was able to get the switch and was back at our house within a couple of hours and got the furnace going. I could not ask for a nicer and more courteous young service man. Thanks Mike B. for the wonderful service you gave us.

From start to finish Balcaen was the most professional company. I contacted the company to see about installing central air conditioning. Tom answered all my questions and I felt confident that the quote was reasonable. We booked a time and the most polite and efficient Joey and Stephen went immediately to work. They answered any queries and kept me informed. Like a well oiled machine the electrician Scot completed wiring. Testing and making sure everything working I had a lesson in cooling with the existing thermostat. We had bought our furnace from Balcaen and that is why we went back. This company and especially their employees made both experiences positive ones.

I found most everyone to be polite and helpful that I dealt with at Balcaen and Sons. But I hope that they’re better with general plumbing than they are with steam generators. From the time this job was picked up to when it was done, it was about a half a year. It was a case of almost everything going wrong that could go wrong. Things like, somebody swore they ordered the parts that were required but there were no parts on order. Then they ordered parts but didn’t realize that another part should’ve been ordered with that bunch of parts. Then it was installed at my house and it didn’t work, so I bought a control panel at their recommendation and that wasn’t the issue. After this the final part was ordered and installed. Then we found a cracked water outlet upon final installation. At this point I sent the unit back to the manufacturer which if I would’ve done that from the beginning, then all of the above would’ve been avoided- the time, the added cost, and the general hassle of all of it. I spent way too much money for the quality of service and the time it took, on top of the money and time it took for the manufacturer to deal with it. I got a discount on my second invoice that I received from Balcaen, but it just wasn’t enough in my opinion for all that went wrong. I imagine this is not the case every time they see a steam generator, as they are the certified local service centre for Thermasol. But I will not be taking that chance again

Service professional 'Larry H' arrived and represented the company very professionally & friendly. We have had an intermittently clogged main drain (to the street), on and off for the last 4 years. At least once a year other firms have had a go at it, cleaned out the drain for up to 25' of pipe, until it flows again. They found silty material as the clog. Larry took the time to diagnose the problem, asked lots of questions, pointed out a better 'clean out' location, and worked dilligently to 60' and ground out roots that had been the culprit all along, but the other companies just did not go far enough to solve the problem. We have fantastic draining now, thanks to Larry, and he cleaned up nicely. It could not have been handled more professionally. He got to the 'root of the problem' ha ha, pun intended!

They were put in a hard spot after a third-party sold a defective steam room unit in which their warranty kicked in from the date it was assembled not the date of purchase. Which is stupid, especially in the COVID era. After I got that settled with the company from BC they hired Balcen to repair my unit. Balcen incorrectly thought I was going to pay for the repairs and I had to be overly firm with them that this is warranty work. They finally got that all hashed out and my unit is fixed and working. I tip my hat to the receptionist I dealt with. Bottom line is when buying a major device such as a steam room make sure you're rock solid on the warranty. Shocking, I know, that companies don't want to stand by their product, but Balcen was able to step in and help out when that company could barely be bothered to email me back about their defective equipment. Come in with the facts and you're golden. Thanks Balcen

The worker was very efficient, tidy, friendly, and did a great job of my new kitchen tap installation! I will definitely call Balcaen & Sons again for my next plumbing problem! Very good experience! Thanks!

The technicians that came out did a good job. However I was charged twice for the job. When I called the office the woman that answered the phone did a really lousy job as far as customer service goes. Instead of apologizing for the second charge she’s telling me not to be upset with her. How can anyone not be upset to find a second charge of over $200 show up in your credit card? First time using this company and last time.

Our water tank died on us, on Xmas. Balcaen's on-call service tech, Colton, had us back up and running on Boxing Day. Was a very pleasurable person to talk to, even with having to work over the holidays. Explained everything he was doing, although he was a little upset that it took a little longer than it really should have. There were some changes he had to make with the gas lines, so it added some extra time. Very pleased with the service and product.