Atmosphère Spa Urbain

Meilleur massage à vie! Donné par Myriam. Une personne généreuse et dévouée et qui sait ce qu'elle fait. Tu es au bon endroit! Mille fois merci!

Très chaleureux, relaxant, le personnel sont super polie et accueillant belle endroit pour relaxer se gâter et prendre soins de sa santé !

Mathilda est la meilleur! Elle a soulager des douleurs que j'ai dans mon dos depuis 15 ans!!

C'était la première fois que j'y allais, et j'ai été très satisfaite de mon expérience. Endroit magnifique et relaxant. Excellent service client. Et le plus plus plus : massage exceptionnel, comme je les aime, donné par Kathye. Je recommande à 100%.

Service impeccable !

Marie-Anne is amazing

Very friendly and welcoming staff. I went to have a pedicure done and was surprised I had to lay down in a massage chair. I hadn't had a pedicure in a while and the esthetician didn't find she needed to cut my cuticles, do pushing, or even scrub dry/dead skin from my heals! It was just massage with cream and more massage and very mild filing. I wasn't very satisfied with the amount of work done for the amount of money I paid.

I give this spa a 1 star due to poor customer service. I wanted to purchase 4 treatments and 2 bath therapy sessions so I could spend a couple of hours there, a spa day. I'm not a difficult customer. I inquired about the treatments and how long each of them were, as well as planning out the appointment to include break times between treatments for lunch, etc. They only partially answered my questions, in which I had to contact them back more than once to have them fully answered. Eventually reception had to get their superior involved to make the appointment for me, and to answer my questions, but they did not take the time to read my message because they still couldn't get it right. Part of a good spa experience begins with customer service! I see they have a lot of good reviews so I am surprised they have such poor customer service. I received the "impression" that they just want to make quick money to get you in and our of their establishment as fast as they can. As a customer I question myself, "If customer service is bad I don't want to see how bad the services will be." I also received the "impression" that they are so much in demand that they didn't care for the money I was going to spend there. Not only did they lose a customer for that appointment, they also lost a customer who would have frequented their spa. I rather go to a spa that will value their clientele. Starting with good customer service would be a good start. I usually delete some Google reviews after a year, depending on certain circumstances. So I will do that for this company. The majority of their reviews seem to be good. They also offered me a nice price for my package too. If it was a problem with an employee not performing their job appropriately the company itself shouldn't be totally to blame. It's an internal problem they need to deal with. I'm sure they have lost potential customers and money due to this.