Aristocrat Floors

Wanted to give a shout out to Aristocrat Floors, which has an absolutely gorgeous showroom full of beautiful and inspiring materials. Building during a pandemic is stressful to say the least, however, we were provided with stellar service from Emma T., who worked patiently with us to select tiles for our new house. Emma's experience and keen eye helped us to feel confident about our choices, while at the same time offering an interesting take on new ideas. Thank you Emma!

Would highly recommend Aristocrat, Ryan was amazing to work with and the installers did a great job!

I’m so happy with the engineered hardwood and tiles from Aristocrat Flooring that were installed in my newly built home. I was overwhelmed when I walked into the showroom but Shauna patiently guided me through the selection process ensuring that the flooring complemented my samples of countertops and wall colour. She even came out to the house while under construction to view the hardwood options in natural light. Robbie did an amazing job installing the floor and shower tiles, as did Miriusz with the hardwood. Special thanks to Allen for overseeing the entire project. Aristocrat is highly recommended for flooring, not only for their vast selection and quality products but also for their outstanding customer service.

It was an $80,000 kitchen makeover. The last piece of the puzzle was the backsplash installation from a reputable installer in town, so we thought. The job started out fine, however once completed, the finished product was anything but acceptable. The job was rushed for some reason and grout lines were all uneven and missing in certain areas. The worst part of it was that most of the botched job was located above the stove's location, so we were always reminded of the substandard install when cooking. They didn't even bother to cleanup once the job was completed as there was more grout underneath the stove than on the wall. During these stressful times we pleaded with the company to try and rectify the situation, but in the end, they simply walked away and wanted nothing more to do with it. Then we were introduced to Aristocrat Flooring in St. Catharines. If I could turn back the clock I would have called upon them to complete the installation. From the moment I walked into the store, Shauna was great in providing us with optimal and professional service, much more than I expected. We showed Shauna some photos of the backsplash installation and she in turn presented these photos to her expert installers. A short while later we got a visit from Jessica and she explained what our options were, without having to tear down the new backsplash, so we were quite relieved about that. We had a good feeling about all of this and so we decided to go ahead with what they had recommended. The installer, Bonnie, showed up at the house a few days later and performed her magic which in the end was nothing less than stellar. We were extremely happy with the results and would absolutely recommend Aristocrat Flooring to anyone looking to have tiles, hardwood, carpeting or even an intricate backsplash installed. These guys are the REAL DEAL!!!!

My experience with Aristocrat Floors has been exceptional. During our main floor renovation the only construction materials that were delivered on time were the products we purchased through Aristocrat (vinyl flooring and the tile for the backsplash). Emma was very helpful and listened to our ideas. She picked out a wonderful selection of vinyl floors and tile for us based on our vision/ideas. We love both the look and the quality of vinyl flooring and the backsplash. Emma went out of her way to hand deliver our backslash and the grout in order to keep the installation on time. This is the second home renovation project where we have used Aristocrat Floors and it definitely won't be our last!

My shower tile floor has had grout falling out of it for the passed 2 years due to loose tiles it was re grouted once by the company, lasted a few weeks the tiles literally came up from the floor. Repairs are denied due to me using Tilex shower cleaner 3 times never straight bleach when the shower was new saying the bleach compromised the shower, the tilex was never used after it was repaired the second time and it still failed. This discolouring was due to a chemical cleaner the company gave me to use before they came to fix the shower to make it sanity for the workers, why only the floor discoulered and not the walls. The company offered to repair this for me for $1400. obviously we had covid lock downs during this time causing this to be an ongoing issue.

I purchased Pando Engineered Hardwood Flooring from Aristocrats. I had the pleasure of dealing with Alexis who not only assisted in choosing the flooring but was very friendly and professional. I know times have been busy during the Pandemic but she was quick to return my calls and has always been very friendly. I would recommend Aristocrats for flooring and a good part of my recommendation goes towards the assistance of Alexis who is such a pleasant and knowledgeable person.

Absolutely so pleased with the Rhoda’s design expertise during our recent kitchen renovation with Pym & Cooper Custom Homes! Rhoda listens to ideas from clients and has exquisite taste to take space to next level! Thanh also was very efficient coordinating the install of slate flooring and gorgeous backsplash! A pleasure to work with the team at Aristocratic! Thank you!!