Arcada Rentals

They are hard to get ahold of, even if you have stuff booked with them. They don’t answer emails and don’t call you back if you leave message either, you basically have to chase them down. The front counter person is also always very rude.

Provided us with mismatched plates - when asked about it, we were told that there were larger weddings that took priority over ours despite having booked this a year in advance. Chairs were filthy, we had to wash all of them prior to using them. Majority of tablecloths were stained and had holes in them, had to request new ones and Allan would only replace the "very bad ones". Provided us with projector screen but with no stand - were not told about this until he showed up to drop off rentals. Did not provide spoons with cutlery, despite it being included as per website. Were provided them after requesting them but was questioned why we needed them. Allan and April did try to deal with our issues and I empathize with them as we got the feeling from Allan that this is a hard business to run. However, there has to be some level of standards for the equipment, or at the very least, a heads up about missing/mismatched/poor quality rental items so that people can make informed decisions about what they are renting.

Was referred to Arcada Rentals/A and B photo by The Hills Health Ranch where we are holding our wedding reception in August. Started contacting this company in February re: renting chair covers for our reception. Each of the four times I called, I was advised that Allan took care of wedding rentals and he would get back to me. Never received a single call back, hence my four attempts to call. There are not a lot of options for these types of wedding rentals in 100 Mile House, in fact, this company is the only option so I was persistent in my attempts to follow up. I then received one call back from April in mid-March confirming the date of our wedding, how many chair covers, and what colour. She said that they would speak with their supplier and get it arranged. This past Saturday, April 4, we were in 100 Mile House making a few other wedding arrangements and stopped in A and B Photo to introduce ourselves and confirm the seat cover booking. We were greeted by a young lady who advised she didn't handle any of that, Allan did. She was trying to call Allan for us, when he then walked through the door. Imagine our shock when he proceeded to tell us that he had no chair covers to rent us for our wedding as he had rented them all out to a much larger wedding. He continued by saying that he hadn't been avoiding my calls, and that they had just gotten the deposit for the big wedding ten days ago!!! I had been calling for two months to make arrangements. The chair covers could have been rented to us long before this "big wedding." Allan said he was sorry and then said that he thought The Hills has their own chair covers. They do not and have done several previous events with Arcada, hence the referral. His next suggestion was just to rent from another company in Kamloops and they would just "throw the chair covers on the bus." Kamloops is 2 hours away and no, it's not that simple to have them shipped. Allan and his inconsiderate actions have now created enormous difficulty for us for our wedding, especially considering the very tight timeline that we are now left with to try and make alternative arrangements.