Appletree Medical Group

I have never in my lifetime gone to my ex family Doctors, walk -in clinic's, hospitals even and, NO WAY DO YOU WAIT for the Doctor to arrive to do his duty !! He has no remorse for this 2 hour wait at times we are all waiting on him??. This is just wrong. If he can not handle the work load then he should be eliminating one of them or how ever many . Or why is he always, AND I MEAN ALWAYS late?? HE STARTED at first 12:00pm, then because he could not make that time the office were getting the flack due to him always being late!!!. The doctor seems okay but he’s always late and I’m not convinced he’s good enough for the wait. They upped the time to like 1.30pm , then 2.00pm,..... this is ridiculous. Does he think that we are just like nobodies? Like nobody is there in need of seeing him?? Come on. When one is sick or needs medication, then this should be addressed ON TIME... [give or take a few moments] Lets not mention also that he takes forever with a patient. At least 1/2 hour ... which could of taken possibly 5 minutes to write a script. Absolutely no need for all these people waiting long hours for a 15minu tes to, 1/2 hour visit!!! A compliant should be addressed to Head Office. I am grateful for ALL Doctors that have been available for the past 2.5 years to assist and help us in need. Dr. M. V you need to be on time, better yet, be early. So many , and I mean many patients are complaining and talking about this issue always. It has never failed that he has been majorly LATE and also not thinking ANYTHING ABOUT BEING LATE PERIOD. Disrespectful. It is funny that they expect "RESPECT".... BUT........ I know that this Doctor has NONE. kind regards, H.U.

The receptionist lies to your face. I was waiting for the doctor to print me out a letter and she wanted to rush me out because she wanted to go home so she lied to me and said we can’t print anything now. She goes to confirm with the doctor comes back and says you gotta go. I said yes you can the doctor is doing it. Doctor comes around the corner with my letter. She lies to me again the next day when I come back. I asked the man beside me if he has an appointment. He says no. I was the first patient there and she calls everyone before me. I said what? I was here first. She says no they have appointments so they come first. I’m like oh my gosh I KNOW THEY DONT HAVE APPOINTMENTS BECAUSE I ASKED THEM. Lies lies lies. AVOID!!!! They were supposed to open according to the sign out front and the website at 12. They didn’t come in until 1pm

This is the most unprofessional walk in clinic I have ever been to. I was the second person at the clinic when it opened and was told the wait was going to be 1-2 hours and to register so they could call me back when the doctor was ready to see me. I went on a walk around and did not receive any calls. 3 hours later I went in and it was empty, and they had a doctor for me, so had I not came back, they would have never called me. Not to mention the doctor was very loud about my personal issues, and kept walking in and out of the room when I was talking about my health concerns.

Don't even think about of going there. No respect for patients time, after a month of waiting for a phone call from the doctor, nobody called me, I called after 45 minutes and they said the doctor behind in schedule today, I waited for another half hour, nobody called me I called the office after 27 minutes waiting time they told me the doctor had called me, but that did not happened, the customer service lady called the office again they yelled at her and said the doctor had gone for the day,there is no straight answer yet,I was very upset and we ended the call, few minutes later the doctor called me to say the he is sorry they missed the appointment, that is a total of 2 hours of my day waiting for a phone call. I am not going back there, and I am in the process of filing a complaint with the customer service.

I went to the doctor because he was recommended by a friend. The doctor was okay but my god the clinic is a mess. I booked an appointment and went to the desk to check in. I even went up to the lady at the reception and let her know that I checked in. And then they called everyone but me. I waited for 2 hours and finally when I confronted her she lied to my face and refused to admit that she had confirmed that I had checked in. She accused me of not checking in and thus I was considered a walk in! The doctor seems okay but he’s always late and I’m not convinced he’s good enough for the wait.

the nurse here is the kindest nurse ever. I'm usually anxious with doctor visits and appointments and she takes the time to really make sure you're ok. The wait times are long.. but knowing they are long because they make sure to take the proper time with each person makes it worth it.

Dr. Vale is an excellent doctor. He is organized, pleasant, professional and knowledgeable. I appreciate that he spends time and follows up. The receptionist is polite and helpful. I don't understand the negative reviews. I always feel that I am in good care here.

Excellent service! During the pandemic these wonderful medical staff came through for me and my family. I was able to use their virtual care as well as in person. Convenient and quick. They are so kind and caring. Very efficient. I'm very pleased with the service and have recommended them to my friends. I also love how I can access my bloodwork results online through their portal. Great service!