APC Security Group - Richmond
3.7/5
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based on 8 reviews
Contact APC Security Group
| Address : | 8700 McKim Way #2028, Richmond, BC V6X 4A5, Canada |
| Phone : | π +7 |
| Postal code : | 6 |
| Website : | http://apcsecuritygroup.com/ |
| Categories : | |
| City : | X |
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Feely Chan on Google
β β β β β Service is very good
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portia AY on Google
β β β β β Customer since 2000. My parents need Cantonese monitoring service and APC provided very good, friendly service.
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Evan Huang on Google
β β β β β I called during the night after an outage and after the alarm was armed. I did not have the disarm code so I called the service number. It redirected me to the monitoring center; the gentleman that answered was not sympathetic to my situation, was very short and rude, could not offer me any options other than to call the service line in the morning and that I'm SOL. Called another number, same guy. Another number, same guy. Finally I cut the power to the alarm. Thanks, APC, for leaving me out to dry, you will never get my patronage.
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Selena Tuytel on Google
β β β β β I had to call the Monitoring Centre and Service line (2 different numbers) a few times yesterday in the evening. The man that answered the phone did not seem to know what to do (ie. Codes for checking zones etc). We changed the battery for a few of our sensors and alarmed everything. Everything was fine for a few hours. We got a call from the same person (another number) because our alarm tripped. When calling back, he was not able to explain why this had happened despite it clearly being a system malfunction. (Being fine for a few hours and then tripping even though our place was safe and alarmed). I was super frustrated when I visited the residence in question and called him back but wasn't able to get any help on this to rectify things. He wasn't able to explain why this had happened despite me explaining that everything was alarmed, nothing was out of ordinary. I have to wait to call for repair on Monday.
Not impressed and this is contrary to what you have stated on your website:
"we also provide 24 hour repair service on your security system to ensure that your equipment is working properly." It is also stated on your website that there is a commitment to fix the issue within 24 hours when there is a system malfunction.
Disappointing service and experience. There are countless alarm companies in Greater Vancouver; if you are not providing satisfactory service, your clients may well choose another company who can offer better service.
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George L on Google
β β β β β Guarding our home for over ten years. Friendly, great service that gives us a peace of mind. Almost had our home broken-into last week and luckily thanks to APCβs smart doorbell system, we were able to scare the two burglars away while we were vacationing in Asia!! Thanks again. Happy new year!
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Julian K on Google
β β β β β Have been a happy customer of APC for over 20 years. After we immigrated to Canada in 1997, we move into a single house that was pretty huge compared to the apartment flat in Hong Kong. But we quickly found that it became too large for us since our two sons went studying in out-of-town universities. The βquietnessβ of the house attracted burglars. Our home was broken into two times in three months, luckily it happened when nobody was home. Cash, cameras, jewelries and watches were stolen. Then we shopped around and heard from friends that APC is the best in the market. We gave it a try, installed a home security systems with the monitoring option. That is easily the BEST decision I have made. If it wasnβt the quick response from APCβs staff, on two occasions we would have become the victims of home invasion or even more horrifying consequences. THANKS, APC!
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Alex Lam on Google
β β β β β Have been a customer for their monitoring service for over 10 years. In the first 8 years nothing major happened. But the 9th year we had a couple of attempted break-ins, luckily APC gave me a call while I was away from home. They called the police. When RCMP arrived, the burglars were scared away. If it wasn't the quick response by APC, my valuables will be stolen away. I recommend alarm and monitoring service to all my friends. No matter it's APC or other companies, in general, this service is a must for home owners who care about the safety of their loved ones.
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MBBM Gmail on Google
β β β β β Heard about APCβs EV charger installation service on radio, thought Iβd call to find out more. Unfortunately it was on a Saturday and need to call back in the following Monday. Called again and got to speak with Irvin. He was very courteous and knowledgeable. He was always responsive and provided good info and insight. I was able to get him all the info he needed over the phone and his quote was very competitive. He was also able to get me a good price for the EV charger. Irvin was always on top of things and keeping me informed. On the day of installation, they arrived on time as promised. His team member, Henry (electrician) was very professional and skillful. He added the NEMA socket and installed the charger in a breeze, and cleaned up afterwards. I was happily charging my EV right away. Just like to thank Irvin, Henry, and their team for such excellent services. I feel so good to know that there is such an exceptional company right here in my community!
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