AllStar Wings and Ribs Richmond Hill

Food was fine. Service was fine as well. The only issue is the server served a wrong dish to our table and some people in the group started eating it without knowing it's not our food. We realized this is not our order but decided to pay for it since we already started eating. Server came in the middle of our meal and picked up that plate and said this is not yours.

If I could give 0 stars I would!!! We were so excited to try this place for the first time well vacationing here. It started with waiting 5 minutes to be seated well multiple employees walked past and didn’t even acknowledge us. Once we were seated no one took our drink order, after waiting 25 minutes a waiter came and asked for our order. The first 3 items we ordered were not available as they had no burgers or sandwiches available except for a thunder chicken burger. My dad ordered that, the fries from the kids meal were horrible, they were soggy and old. Everyone else’s food arrived except the chicken burger, after 10 minutes we asked about it and the waiter said “I wasn’t sure if he actually wanted it so I didn’t order it for you”. We told them to completely cancel his order as the rest of us were half done our dinner and they hadn’t started his, after that altercation all the waitresses avoided our table. When we asked for the bill they would not even discount my parents order which consisted of a side garden salad and a pop totalling in $7. My mom asked they take the receipt back and talk to the manager, the manager refused to come out to talk to us and charged us full price for everything, upon leaving the original waitress came up and blamed us again for his meal not showing up. Horrible experience and will never go back, was so disappointed! No customer service.

Let me first start by saying that every staff member my girlfriend and I interacted with was polite, helpful and warm and welcoming. That's about where the good experience ended. The horrid experience started when I went to the men's room (which looked like a hurricane had ripped through it) and found toilet paper everywhere. To my horror and shock, one stall was missing its door entirely (It was leaned up against a door that ironically said "maintenance only") and the second stall, not only did the door not lock shut, but there was NO TOILET SEAT. It was completely missing and looked like someone that was drunk went in there and ripped it right off. How the hell do you run an establishment like that?! If I wasn't so hungry, I would've walked out right then and there. Absolutely disgusting. The wait staff were friendly, but seemed disinterested. When we finished our appetizer, instead of clearing the dish/basket before bringing out our entrees, it was just left on the table. I figured that it would be removed shortly - it wasn't. The food was good but nothing outstanding. Our wait staff tended to us once (I believe she was the girl tending bar and she was friendly and helpful) but other than that, nothing outstanding in terms of a service experience. As someone who works in a customer service oriented business, I know that your #1 goal is to make sure your patrons/clients are left happy and left feeling valued. Personally, I felt like I was an inconvenience to their do nothing evening. I've visited this AllStar location multiple times, and have left feeling the same way. Let me make this clear though, this does NOT in any way and SHOULD NOT in any way, fall on the staff. Either the owners don't care, or management doesn't care, and it's most definitely a trickle down effect. I will not be returning to this AllStar location. My business will go to the one on Rutherford Road and Jane. Where the atmosphere is lively, it's busy, and the staff make you feel valuable and important.

Do yourself a favor and visit this lovely restaurant in Richmond hill. The service is unmatched. The staff truly cares about your experience. The food is absolutely amazing – everything we tasted melted in other mouths. Absolutely the best meal we had while in Richmond hill. Highly recommend!

It's been 40 minutes since I ordered my food and the wings didn't come yet. I see other tables experiencing the same thing. Maybe it's a bad night today. Could work on their service a bit more. Their waiters don't really check up on you. We got sat down and never was asked if they wanted to take our order. Seems like I had to fight for it tbh. I am pretty hungry. If you want your wings fast. Idk if you should get it here. Otherwise you should probably order your wings on like ubereats.

Service was sub-par. As someone who has been in the service industry and now owns multiple establishments, I was very disappointed in the service I received on May 21, 2022. I usually do not dine in Richmond Hill for a variety of reasons, but I decided to stay local for the long weekend. First of all, the young lady who first seated us was less than hospitable and she had a bit of an attitude that she should have checked at the door. Our hostess was nice but after waiting 25 minutes, we had to wave her over to even place an order( I would have left but my boyfriend said let us give it one more try). OK, food comes out and it was decent but my food had been sitting for at least five minutes because it was not hot at all. Let's not forget that your menu has many things but we cannot order a burger cause it takes too long to make? Come on now that is nonsense! If you don't want to make it, take it off the menu or specify that you don't make it after 8 pm (ridiculous). I understand that it is Saturday but there is no reason for service like that. Everyone and I mean EVERYONE on that shift could use a lesson in delegating. I wish this restaurant nothing but the best but I would rather eat bread with the birds than come back here.

Our waitress Helia was very good so many wings flavour took a couple min to order I had the Greek fries and Garlic Parmesan wings and mozzarella sticks everything was fantastic to the end bite

Take out dinner last Wednesday. Service was good. Order ready when promised. The mozzarella sticks were not cooked properly. The cheese was still cold so we popped it into the oven at home. Much more enjoyable after that. Got 3lbs of wings with 2 flavours. My ranch is on fire has mild-medium heat. The Chipotle is mild heat. The ranch flavour is better than the chipotle. Potato skins are salty. I am personally not a fan but the kids liked them.