AccessSMT (Shanahan's | McGregor & Thompson Ltd.)
3.3/5
★
based on 8 reviews
Contact AccessSMT (Shanahan's | McGregor & Thompson Ltd.)
| Address : | 13139 80 Ave, Surrey, BC V3W 3B1, Canada |
| Phone : | 📞 +9 |
| Website : | http://www.accesssmt.com/ |
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| City : | W |
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Brad M on Google
★ ★ ★ ★ ★ I was told my items would arrive in a week.
It will now be over 2.
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Lane Forsythe on Google
★ ★ ★ ★ ★ If you're looking for terrible customer service definitely visit Shanahans. Just brutal people.
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Apriority Locksmiths on Google
★ ★ ★ ★ ★ Love these guys! Service has always been superior. They really go above and beyond for us every time.
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Aaron Ritchie on Google
★ ★ ★ ★ ★ Good selection & fair pricing. I provided picture with measurements of what I needed and they replied same day with availability, thank-you.
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yuriy kostritsyn on Google
★ ★ ★ ★ ★ very bad customer service.long delays with service nd replies through email. looks like all the sales department absolutely in ignorance the customers and email service. this is not a business which has customer care.
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owen liao on Google
★ ★ ★ ★ ★ Absolute horrible service. Was given their number to get our door replaced who originally did the doors for this apartment when it was built. Person on the phone was incompetent and clearly not interested in helping us out. He was also in a rush to get off the phone. Person on the phone said they don't have any wood doors when on the website it clearly shows they do have them. Definitely not worth your while in contacting them for any help or service.
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lune bear on Google
★ ★ ★ ★ ★ Never have had a ruder person ever in any business than Rob who is a salesman claims he’s the manager the worst possible inhuman service ever!!
He should be fired shaman as will not get business with someone like that awful rude person on board! Horrible!!!
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Hailey Sakamoto on Google
★ ★ ★ ★ ★ Wow, absolute crap service! Placed an order for a set of lockers. Simple. right? you would think. The sales guy I got was absolutely incompetent! screwed up my order and took 4 months to re-order. I had to continuously call in to see if he got my order right.
My biggest mistake? believing that this company was an expert in their field. I'm sorry to have to write such a deplorable review but if the CEO or manager is reading this, you need to seriously look at your employee's level of training. I'm sure you are proud of your company and what you would like it to stand for but this poor level of customer care is pathetic. Not only will I never think about ordering from you guys, I will discourage all builders and contractors from using Shanahans. That is unless you want sub par customer service. how can a company even function like this is beyond me.
I'm sure there are some in the company that are competent and good at what they do, but you can only be as good as your weakest link and wow, you sure have that in spades.
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