A&W Canada

I have always loved A&W. Quality food at a good price. My dad would take us there and my two sisters were servers on roller skates. Do you remember them? Now I take my grandchildren. They love it too. The great taste is still there after all these years. I highly recommended this place.

The food is ok, was hot but the time it takes to get your order is ridiculous! We have been there twice this month and it gets worse with every visit. Yesterday there were 2 cars ahead of us in the drive through to order. From the time we arrived to the time we got our food it was 28 minutes! The car in front of us placed thier order and then turned around and left. You sit waiting to just place your order for 5 minutes. It is like they can only handle one order from start to finish at a time. We then waited for at least 5 minutes at the window to get our food. There was a driver waiting from skip the dishes we could see who was waiting when we pulled up and was still waiting when we left. Either hire more staff or train the ones you have better. I have been to full service restaurants that can feed you faster than this.

On November 22, 2018, at 4:30 PM I stopped by this A&W to enjoy my usual order... Papa Burger, root beer and rings or fries. Now, over the years, one of the major draws regarding their Papa Burgers has been the full, usually thick, slice of onion they provide on the burgers. However, over the last couple years I've noticed that some of their outlets have begun to get a bit skimpy on the onion servings, so I'm in the habit now of specifically requesting they put a "nice, full, thick slice of onion" on my burger. And that's how this order went down as I detailed the rest of the meal to include onion rings and a small coffee (which they were out of, and seemed hesitant and ill-prepared to brew more, like as if they'd often heard about brewing coffee, but never really had to do it yet). Meanwhile, as I looked around while waiting for the order to be prepared, I was moderately surprised to see how the "edge" seemed to be coming off the store, appearance-wise. I know it's a "casual, fast-food" place officially, but this was looking so neglected as to be approaching "derelict". Displays were cracked, signs broken, junk left on the condiments table, napkin dispensers cruelly savaged, and a sheen of light dirt was evident in all the places nobody had bothered to dust for the last few years. (See included pics.) Anyway, the meal was finally prepared and I went to sit down and enjoy. And then... >disappointment!< The "big thick slice of onion" was missing entirely from my burger, replaced by a couple sadly depleted-looking short strands of onion that cowered at the edge of the bun and burger. (See included pics.) I went up to the desk and asked about having a "real slice of onion" put into the burger, and at THAT time they said they didn't HAVE any "slices", but they could give me more strands in a cup that I could layer onto the burger myself. (See pics for cup of strands.) So, now we're into "build-it-yourself-burgers", courtesy of A&W. Hmm. Anyway, I applied same, and it helped, but failed to dematerialize the growing sense of disappointment that was taking hold during this one short meal. I noted with interest the odd little orange "A&W" logo thingy rising off of the lid of my coffee cup at one point when I first brought it to the table. Only after pulling it out of the lid did I realize it was a clever top to a stir-stick. Hadn't seen THAT before. All in all, I usually give an A&W visit 5-out-of-5 stars. However, this awkward visit, with the unfulfilled order and general look of decay setting in about the rest of the building (like the manager'd gone away for two months and nobody was directing any general upkeep for the place) leaves me with just a "mediocre" feeling for ratings this time. [Also note: Google Maps' info bar on left side of screen (when you bring up this address) misidentifies this location as being in Georgian Mall. Wrong! That is a different A&W outlet!]

When I chose fast food I prefer A&W. Disappointed they didn't have some slices due the kids box age no alternative healthy option.

My daughter is a vegetarian and she love the behond meat burger from A&W the best

I was the only one in the drivethru, service was very friendly and fast. I ordered a momma burger. Regular burger not beyond meat, and the meat on my burger tasted watery and it was so soggy, like boiled meat. Not sure why, if they've changed their meat or its being prepared a different way,or it's not fresh..really turned me off A&W for a while?

Their coffee was nice when it was free of charge in the offers, and once I start to buy it, it was not the best decision ever. The coffee is about water and cream, no sugar added or even coffee! I tried to replace it twice in two different visits but the taste did not improve. Finally I accept it with no replacements but I don't think that I would waste my money there ever again. I think the customer service accociates who take orders over drive through do not consider your complains, they do compensate you but same issues are still existing !! I believe more training should be given for the staff to improve quality of the product.

The lettuce on the Teen Burgers was fresh and crispy. The fries were also good and fresh. Root beer was delicious and cold in the mug. BUT the place needed cleaning. I cleaned my own table with a Clorox wipe, and it came out dirty. And the floors were sticky. Yuk.