Zen Living - Kitchen & Bath - Calgary

We recently completed our kitchen renovation and highly recommend Zen Living for a job well done. Zen were extremely professional and responsive throughout our renovation journey - from original design to final servicing. We are extremely satisfied with the overall quality and look of our new cabinets. We also want to pass on a shout-out to all the trades Zen used - from the cabinet installer, granite, tile and flooring installers and the electrician. Thank-you to all!

I just completed my kitchen remodel with Zen Living and am super happy with it! After hearing so many renovation horror stories from family and friends with other companies, I was greatly relieved to work with a professional team like Zen. With competitive pricing, quality products, and a highly skilled trades team that show up on time, they were a pleasure to work with and stuck very close to their timeline. With an awesome work ethic, Ron and Rami led the team and were so friendly and helpful. They went above and beyond to help me get my dream kitchen. They patiently answered all my questions from start to finish and helped me get the best value for my money wherever possible. Greg was extremely knowledgeable about all aspects of the construction business, and offered several solutions to make the functionality of my kitchen work better. Any hiccups along the way were dealt with quickly and to my satisfaction. I highly recommend Zen Living for your renovation needs. I will be using them again for my bathroom remodel. It's been great working with you guys!

I had an excellent experience dealing with Khlood! Service was excellent. Every issue I came up with was handled professionally and to my satisfaction. The cabinets are excellent quality. The plan came together perfectly. I will definitely recommend!

All of the Zen representatives were courteous, efficient, skilled and on time. We are delighted with our remodeled kitchen and highly recommend Zen for renovation services.

Worst customer experience I have ever had with anything. Absolutely ruined our kitchen reno experience. Was giving a time line that they said they could meet. It has been 3 or 4 times long now and still not done. They asked for 50% deposit so they could start building the cabinets right away. 3 weeks later they still hadn’t started building them. The layout and measurements were all wrong. They had newer employees quitting on them that couldn’t believe how bad things were. Every time we called to see what was going on it was someone else we were dealing with. Our experienced general contractor still can’t believe how bad the experience was. I could go on and on. I highly recommend never using this company.

I am a general contractor who has used Zen for a few kitchen projects. They have always been great to deal with and the quality and pricing is excellent. Ron was always available when I needed something and I will be using them on future projects.

Overall negative experience with this company. There is zero urgency in replying to emails or calls of you have questions or more importantly, concerns. There was an issue with our crown moulding being a different color than the cabinets below in our two toned kitchen. I brought it up and was immediately met with "You signed off on it it's your responsibility." I understand that I signed off on the parts list but it is very confusing especially for someone ordering for the first time. I'm not a designer nor the sales person whose job it is to make sure we have a kitchen that makes sense. Zen/Cabinets express does not allow any exchanges of any type even on pieces that are unopened or don't require assembly. (Fillers, mouldings). So we were on the hook for the replacement. I'm a contractor and the fact that they were not willing to come to a compromise of any type over 100$ when we paid 8000$ for a kitchen and would have used them repeatedly. Don't bother calling the sales manager Ron as he won't return your calls. Avoid Michelle, she refused to acknowledge her part in the mistake and would rather wipe her hands clean of responsibility than have a satisfied customer. The product for the price is good, that is my positive from the experience. It isn't worth dealing with this company though that clearly couldn't care less if they have your business or not.

We used Zen to provide cabinets for our fireplace, basement renovation, and kitchen. It was a large and expensive job. Although the initial portion of the relationship started off well enough, once I paid for everything, things went down hill very quickly. Between unreasonable delays, improper measurements, poor customer service, poor organization, and improper installation, my project was an absolute nightmare. I wasted hours speaking with various people at Zen trying to complete the project. To be fair, there were a few people at Zen that I thought tired to do a good job. That said, if I had a time machine, I would certainly go back and go with any other service provider to save myself all of the additional costs, time, and stress. Zen's reply below is disappointing and confirms the caution that I have provided above. The electrical in my home was 100% complete when Zen came in to do the measurements for the basement. In fact, aside from the cabinets that Zen was hired to manufacture and install, everything else in the basement was completed prior to them taking the measurements. Despite this, the manufactured product was not aligned with Zen's measurements, or the measurements were incorrect. I confirmed this with the the various installers that attend the property. This mistake resulted in significant delays and a poor overall product. Zen is correct in so far as my general contractor hired a subcontractor that made some mistakes that caused delays for the kitchen and fireplace cabinets. Zen insisted that this subcontractor was awful, and that they would have avoided those mistakes. They also stated that they could rectify those mistakes. Accordingly, I hired Zen to rectify a few things for the kitchen and fireplace, and to supply and install the basement. Zen's contractors made several mistakes, resulting in weeks of delays. For example, one them installed the risers for the kitchen the wrong way (one side was tall enough to go to the edge of the backsplash, while the other side was about an inch shorter than the backsplash). The contractor installed the shorter side and left without pointing out the obvious mistake. Then it took weeks and several emails and calls to have Zen come back. When they came back to fix this, the new risers they brought did not have paint on portion of the riser (even though I had specifically stated to several of Zen's employees that every side needed to be painted, or it would look horrible from the stairs). Zen, on several occasions, also promised that things would be completed on a certain date. Despite telling them that it seemed too big of a job for the time allotted, they insisted that it could be done. Of course, it wasn't, and I had to wait weeks for the next appointment. On the last day, I actually had to step away from work to help the contactor make cuts and install portions of the cabinets for the basement. Put simply, the installation was too big for one person to handle, and the contractor was running out of time and I didn't want to have another delay. Even with my help, the contractor wasn't able to finish everything (he tried his best), leaving me with a few things to do myself. We did a 3 story renovation during COVID, and dealt with delays. For example, our staircase was delayed by 3 weeks, and our appliances were delayed by nearly 4 months. That said, the other contractors and suppliers communicated these delays, which I accepted was out of their control. On a couple occasions, some contractors made mistakes, resulting in delays. In those situations, those contractors moved very quickly to fix their mistakes and even offered discounts for the inconvenience. For those contractors, I was not disappointed (even if I was flustered in the moment), because they accepted responsibly and took steps to rectify the experience. Frankly speaking, delays and mistakes happen, but taking responsibility and making the customer whole is the hallmark of a reliable company. Zen does not appear to take responsibility, and I certainly don't feel like I have been made whole.