Xpo Logistics
2.6/5
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based on 8 reviews
Contact Xpo Logistics
| Address : | 588 Annance Ct, Delta, BC V3M 6Y8, Canada |
| Phone : | ๐ +9999 |
| Website : | https://www.xpo.com/ |
| Categories : | |
| City : | M |
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Alicia Acheson on Google
โ โ โ โ โ My delivery window was between 5-9pm as I have finals and my partner works. The driver called me at 12:50pm to tell me he was 10 minutes away, and I told him that did not work. He replied that he was going to leave the package on my porch even though he was at least 4 hours early-I was never told I had the option for them to come back during my delivery time. I had to have a family member leave work to go pick it up to make sure it did not get stolen. Very disappointed with this joke of a service.
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SW on Google
โ โ โ โ โ An unbelievably bad attitude from the driver, Jeff (or Geoff?). Hired as a third party appliance delivery and installation service, he arrived with this attitude - swearing, aggressive, confrontational and belligerent. Tracking mud through the house and refusing to do the job he was hired for. Apparently he forgot his tools at a previous site and just didn't want to miss his ferry back (and knew that doing this job would make it so). At least his swamper was polite and seemed embarrassed for him. The appliance company stepped up and came in to finish what he refused to, and were finished in about 20 minutes. Don't sign up for a job you don't want to do!
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A. Lam on Google
โ โ โ โ โ Ordered a number of items through IKEA and Xpo delivered them. I was happy with the communication (email and text) as it was constant and accurate. The people who delivered the items wore masks and were very polite.
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Meryem Waylan on Google
โ โ โ โ โ TLDR: I order my IKEA furniture & had the worst experience with this company. I think they constantly reschedule to charge redelivery fees or to manipulate customers into giving them a good review.
I have a 3 page document that I sent to IKEA, and as much as I'd like to post my story here it exceeds the character limit. CANCEL your order if you get this company to deliver, because they will make it a living hell for you to receive your order. Look up reviews on YELP and the BBB accredited website, they will tell you all you need to know.
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Joyce Humphrey on Google
โ โ โ โ โ This is the WORST customer service/call centre ever!! I had to call 6 times, because 4 out of the 6 times I got disconnected/hung up on. And the 2 other times, I was on hold for over 5 minutes (and didn't get past a "hello"). Not once did I get a call back, even after they had my order # pulled up along with my contact information. And offered no apology after I told them what happened.
Staff was unprofessional and apparently don't know how to use a phone because transferring a call was an issue, staying on line was an issue, using the mute button properly was an issue. I can hear them multi-tasking, working on other orders/clients while they were supposed to be on the phone with me.
Staff needs to be trained on how to use the functions/button on the phone properly, and basics of customer service. Or maybe they need an upgrade on their devices/phones because it keeps disconnecting. I'll also be filing a compliant to IKEA since Xpo was arranged by them as the courier.
P.S. There was also a mix up in the delivery, but at least the driver was nice and came back promptly after I just contacted him directly - because this call centre was clearly no help at all.
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Katlyn Lavoie on Google
โ โ โ โ โ I see a lot of bad reviews here, but I had an amazing experience today. The driver called me pretty early this morning and asked if he was able to come early since he had a delivery close by. Not a problem because I work from home. He tells me what time he is coming and says he will call when he gets here (my buzz code isnโt working). When they get here they bring all my stuff up the elevator with me and are quick kind and respectful. They asked me where I wanted my ikea furniture placed and took a picture of it for their records. They were really gentle with my very heavy furniture and the boxes arenโt even dirty or bent. 10/10 service. Iโve had bad experiences with most other shipping companies but Iโm glad this was a pleasant one
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Josh Kho on Google
โ โ โ โ โ A lot of negative reviews here, but I had a pretty good experience with my delivery. Had table and chairs delivered from Ikea. I was notified a couple times of the delivery window with automated reminder calls on the day. It came an hour and a half before the delivery window, which may not necessarily be a good thing, but I was already home. The delivery guy was really friendly. I think there's a lot of bad reviews because people end up reviewing only when they have a bad experience. When they have a good experience and their package is delivered without any problems, they don't take the time to write a good review. Anyway, that was my experience.
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Rob Isaac on Google
โ โ โ โ โ This is hands down the best delivery experience Iโve ever had. I was given a very reasonable window for when to expect my delivery, I then received a text message telling me my package was 20-30 minutes away. The driver unloaded my package into my garage warning me that one of the boxes was heavier than the rest. Confirmed I was happy with the delivery and then left. They were polite, professional and great at communicating my delivery window!
To put this into context yesterday FedEx didnโt ring my doorbell or knock. They then threw my package off the truck at my garage door and drove off like they had committed a crime
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