Xiamen Airlines 厦门航空

Ever answer phone call.

Worst customer service, will never take again!!!!

Totally ignorant of Philippine regulations. Totally unhelpful about reserving a seat. Clunk.

Was just there,the customer services was excellent, they go all the way to help me with reschedule to make sure I'm able to connect my flight,two thumbs up.

Worst airline operating. Stole my money on the last flight. Denied boarding because of a smear on my passport then no refund. Pure profit. Should have known better. December 27th, 2017 Upon boarding a return flight from Manilla, Philippines the counter attendants did not check my bag. It was not on my flight. They also put me on a tranfer visa intead of a 24 hours or 7 days visa. So upon arrival at the layover in Xiamen I was rushed by China Security Inspection personnel. The airline manager tried to coerce me into taking guilt of their mistake. And at no time told me my bag wasn't on the flight. Security Inspection asked the airline manager to leave and game a 7 day visa for my 25 hour layover. At the Xiamen Airlines international transfer desk, there was no English speaking service. They use a cellular phone and Google Translate. They absolutely cared less about assisting me and treated me like garbage. They refused me the complimentary hotel room because i was over 24 hours layover by 1 hour. Even though with my late arrival caused by their incompetecy i only had 23 hours. So I went to the atm and ripped out more cash than i should have needed too. Got a taxi to a hotel coincidentally Xiamen Airlines was booking the other transfer passengers into. Upon checking in they took a 100+- deposit and charged my credit card and equal amount. When i checked out at noon the next day the hotel refused to give back the cash. The wonderful Xiamen Airlines affiliate hotel likely would not charge my card because mastercard would take 2-4 percent. Worse the ATM'S outside the airport do not accept foreign cards so I had no money to pay a taxi to get 20 kilometers to the airport. The hotel owner laughed and said "It is not my problem. I don't care. Haha" Luckily some canadians overheard the commotion and got me in their taxi. Upon arriving at the airport my checked luggage was not transferred. It was now, "unclaimed luggage," because it didn't arrive on my flight because of Xiamen Airlines incompetency. Upon trying to retrieve it with 10 minutes left to clear security for boarding the returning flight Xiamen Airlines manager called China Security Inspection to search my bag thoroughly. I told them to keep it which prompted, "just take it". It made no sense since it was going through a complete screening right afterwards. Thanks Xiamen Airlines