Wizard Lake Marine INC. B.C. (Kelowna) - Kelowna
4.4/5
★
based on 8 reviews
Contact Wizard Lake Marine INC. B.C. (Kelowna)
| Address : | 856 McCurdy Pl, Kelowna, BC V1X 8C8, Canada |
| Phone : | 📞 +7788 |
| Postal code : | 1 |
| Website : | http://www.wizardlakemarine.com/ |
| Categories : | |
| City : | X |
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T W on Google
★ ★ ★ ★ ★ **EDIT TO OWNERS RESPONSE…
I have no idea who your cousin is. And I am not Teresa OB. How about instead of putting your family drama on the internet to get out of a bad review, you give them a call and deal with it? Life is short, admit you’re mistakes and move on.
Of course once you get a bad review you’ve never had me as a client. Typical. Shady. And now everyone can see how petty your company is by accusing a reviewer of being an estranged family member. This is how much drama people will deal with if they buy from you. Now, with all that being said, you brag about being a family company but it seems you’re having issues with your family and now posting it on the internet. I do hope your cousin sees your accusations and deals with it accordingly.
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Ok Surf Co on Google
★ ★ ★ ★ ★ I wanted to write this letter to thank all of the staff at Wizard Lake Marine for the exceptional service I received at your dealership. To often stories are told about poor service that people receive, whether it is from restaurants, retailers or other dealerships. This is why I feel it is important for me to express my gratitude to you and all your staff. It is easy to make a customer feel valued when things are going well and there are no issues, but the true measure of service is how customers are treated when there are issues. Although my issues with my boat have been minor the way I have been treated has been outstanding. Jeff, Riley and Brad have been nothing short of a pleasure to deal with.
Although the issue with my throttle was not completely corrected the first time the commitment to make it right was definitely felt. This is my 3rd boat I have purchased from Wizard Lake Marine. Even though I have always bought used boats from the dealership I feel I am treated as I bought new. It is this treatment that will make me a loyal customer for life, not only for my future boat purchases but for all my service and maintenance work.
Again, thank you for the great experience.
Sincerely,
Sean Johnson
Ok Surf Co.
West Kelowna, BC
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Dennis Barnes on Google
★ ★ ★ ★ ★ Very poor customer service. Save yourself the headache and drive to the next city to buy a boat. They told me to pick up the boat I bought and when I got there it was not even close to being professionally detailed, accessories were not working properly, no spare tire and the engine oil was black. I took it back and they fixed those issues and I scheduled it for a detail. I brought the boat back again for the two day detail appointment and was called to come pick it up as they said it was ready. To my disgust it was not even close to being detailed. Washed my hands with these guys, one mistake sure I get it things happen but twice now you can beat it.
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chad bannister on Google
★ ★ ★ ★ ★ Awesome service! When we bought our G23 this year, Gord touted their service. They did not disappoint... took my prop out on Friday evening, Sunday morning at 9am Riley showed up with new prop, installed, and cruising by 9:30am. This all happened on the long weekend and saved our boating days with the Family
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Lisa Millar-Jones on Google
★ ★ ★ ★ ★ My boyfriend Isaac and are from Nelson BC. We had some issues with our boat today and Jeff, one of the techs, was EXTREMELY helpful with my partner and extended extra time even after his shift had ended on his personal phone to ensure our boat was okay. I can’t say enough about this man or this dealership!
IMPRESSED!
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Charlie Mussche on Google
★ ★ ★ ★ ★ I had a service issue with my new boat and holidays to start in 3 days... so I called Jeff at Wizard Marine. Not only did he point me in the right direction but also said if I could not get service he would take care of me. Service like that is old school no excuses just results thanks Jeff!
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Alfonso Ergas on Google
★ ★ ★ ★ ★ Good experience buying a new GS20. Gord was good to deal with and Brady was great at dealership and taking me for water test. We didn't agree on trade-in value so I ended up selling my boat privately. But otherwise a happy customer. No experience with service dept yet so can't comment on that.
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Brad Dewit on Google
★ ★ ★ ★ ★ Bought a new Centurion RI245 from Wizard Lake Marine/Kelowna last summer. My sales expert, Brad Buskas, was exceptionally warm, helpful, and knowledgeable. Brad went above and beyond in delivering the boat and training us on all features. Every staff member I dealt with at Wizard Lake was knowledgeable and efficient.
The boat throws and amazing surf wake and is great for cruising and spending hours on the lake.
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