Window Seal West - Windows Calgary - Calgary

EXTREMELY DISAPPOINTED! It's a long story but it had to be said so people know what I am dealing with them.I originally gave them 5 stars. I still stand by my comments about Ivan who is a nice guy and will not try to oversell what you need.That being said...from when the first installation crew came and butchered the whole installation. They did not use any shims to support or center the windows. They filled all the gaps with clear silicone up to 3/4". I had the installation manager come and look at the HORRIBLE installation.He agreed they need to be Fixed. The original installers said it would take a couple hours to install 4 windows and a patio door. I knew that was not going to be accurate. It ended up taking them 11hrs into the next day. I have lots of pictures of their shoddy workmanship but am posting pictures of the 'repairs' after they came back to fix the job.To their credit the repairs were much better when they were finished. The following week the COLD came. The patio door had at least 1 inch of ice all the way up the middle between the sliding panels and along the bottom and the right and left sides. The master and spare bedroom windows also had ice. The installation manager Anthony came back to see the ice. He said it was because of the room not having enough insulation. This may be somewhat true but the seals between the sliding panels were not sealing at all. He agreed that they will replace the patio door and master bedroom window with brand new ones. I wanted the spare bedroom replaced as well but he did not commit to it. He said it would be about a week to get the now patio door and window.That was February 10th. It is now March 25th and no work has been done. I messaged Anthony a couple times in the 5 weeks when he said they would be fixed. He said I will be contacted when they are ready. I finally called the office and they only have the master bedroom window there and nothing was ever processed for the patio door. They wanted to come install the one window this weekend but I declined as I didn't want numerous trips to repair AGAIN.I used SNAP financial for the financing of our repairs. Window Seal West received their money before they even started the work here. I paid $6000 for this work and am EXTREMELY disappointed with this experience woth WSW.The original installers damaged my newly painted cabinets and wore their boots in my house.None of the installers at any time ever wore masks or asked if I wanted them to.Here are some pics of the thick ice on my 1 week old brand new windows.VERY SAD WITH THIS EXPERIENCE.