Westside Self Storage

Clean storage facility and EXCELLENT CUSTOMER SERVICE. Ryan and Blake went above and beyond normal customer service levels to really help me out. Best storage in West Kelowna. Thanks guys!

Going with 3 stars overall and really should be 4 or 5 stars as this facility is nicely located and nicely set up. This is a long time coming review in finally... I run a local moving service and have suggested this storage place a ton of times in the past, more than most other places at the time who also offer storage and I do get asked a lot by customers! Many need to store their stuff on last min situations! And regular situations too and ask me in advance too. I have not been suggested by Westside Storage for 2 years now and only because I rented a truck for a later October move I believe it was/early Nov maybe as so long ago and to go up the Coq with and was told the truck had snow tires when I asked and booked over the phone and two tires on the front were all seasons as I prechecked before leaving. Most people/all should be allowed to do this check for the safety of travel and safety of themselves! Especially when told all snow tires!! YES? I rented the truck in Kelowna too, not West Kelowna and reviewed it as a fail situation and all I got was attitude thrown my way by Ryan out of this location and had nothing to do with the West Kelowna location! Now I am never ever suggested again for two years and when all I wanted to do is make amends. I tried to write him on it all and just simply IGNORED! WHY? Why ignore someone who suggested you lots and brought in business there and who was just honest only on the tires fail! In Kelowna at that...why did you take over Ryan on it!!! You are West Kelowna location! That still makes no sense my way and anyone I ever had the opportunity to mention this to thought very same THING! Nol, KELOWNA Sept 26/20 SUPPORT LOCAL! And...let people just be honest! AND...DO NOT penalize someone for something not even involving you!

We called and reserved a 10x15 outside unit 3 weeks ago to reserve it for June 19th. We drive over 4 hours from Vancouver to be told our reservation doesn’t exist?! The guy at the counter says the reservation lady is “constantly screwing up” and that he can’t do anything about it. We would have to pay more for a different unit! We called reservations only to be met with rudeness and attitude and that they would not fix their mistake! What a HUGE lack of customer service!! They refuse to do anything or try to rectify the situation. This place is a joke!! RENTERS BEWARE AVOID THIS BUSINESS!! I will be filing a BBB complaint!

I have been dealing with Westside Self Storage & Budget for quite a while and every time I go in I am greeted by one of the staff members by the name of Ryan. He is always so happy & helpful, & willing to go above and beyond for his customers. He is a great asset to the business and Westside Self Storage is very lucky to have such a hard-working individual. The facility & office are always kept very neat & tidy, & the building itself seems very safe & secure. I would recommend this location to anyone looking for a storage unit or car rental. Thanks for the great service!

This is hands down the best storage place. I have used other places but they are nothing compared to this place. Love the security they have, feel safe having my belongings there. They are decently priced for the size you get. Staff is super friendly and helpful.

Unbelievably patient, calm embracing staff. More than happy to go above and beyond to fix any issues.

Ryan and Blake at Westside Self Storage have been amazing. I have had my storage unit for 6 years and they have gone above and beyond my expectations with the customer service abilities.

This is a well run organization. The lockers are clean and good sized. The elevator runs well and is a frieght elevator so can handle a.load. They also have carts available to move stuff in and out with. Is a well locked down facility and would trust the items put inside are pretty safe from theft. Would recommend for anyone needing a safe storage locker for safe keeping items.