Western Canada Express
3.2/5
★
based on 8 reviews
Contact Western Canada Express
| Address : | 16068 Portside Rd, Richmond, BC V6W 1M1, Canada |
| Phone : | 📞 +799 |
| Website : | https://www.westerncanadaexpress.com/ |
| Categories : | |
| City : | W |
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Jashandeep Kaur on Google
★ ★ ★ ★ ★ A good trucking company.
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Corey Bilodeau on Google
★ ★ ★ ★ ★ This shipping company is a joke. I have been waiting for my package for 4 days after they said they would initially deliver it. DO NOT USE THIS COMPANY. THEY WILL CANCEL YOUR SHIPMENT WITHOUT TELLING YOU AND RESCHEDULE FOR A TIME THAT IS CONVENIENT FOR THEM. I am still waiting for my delivery that they have in there warehouse but are just too lazy or understaffed to figure out how to get it to me. I would give them a negative 5 star rating if i could. No customer service skills either. THEY STRAIGHT DONT CARE.
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Tara Buckoski on Google
★ ★ ★ ★ ★ I got a call to confirm there would be someone home for a signature. I spoke with Josephine who was awesome. She was very helpful and a delight to talk to.
Thank you Josephine.
Tara Buckoski
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Alex B on Google
★ ★ ★ ★ ★ Not accommodating, we had no choice but to deal with them because of the logistics company that hired them. We would advice them not to work with this carrier in the future or not to offer their service to us.
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Zoey Zou on Google
★ ★ ★ ★ ★ I scheduled the delivery for my recliners in the afternoon (1-4pm) and confirm with Western Canada Express yesterday morning.
Surprising, Wester Canada left a voice message at 1:28 pm saying they cannot make the delivery and will try to delivery it same time tomorrow. No reason stated.
By the time they left the voice message, my partner and his friend already took half day off from work and waiting at home.
I found it very disgusting and rude that West Canada Express cancel the delivery after the possible delivery time (not even a last minute notice) and set up another time without consulting me.
I think it’s ridiculous to have my partner and friend take off for nothing, so I called Western Canada on 1:33pm and said my items supposed to be delivered today. Without any argument, the lady on the phone said ok and reassured me my things will be delivered before 3:30pm. (Thank that lady, but I’m also wondering why my delivery was rescheduled at the first place if it can be easily arranged)
I then called again at 2:33pm to follow up. It’s turned out my item is still in the warehouse. Western Canada told me they will be there between 3:30-4:00 pm.
Thank-god my things finally arrived 3:58 pm (our strata bylaw doesn’t allow elevator use for big items after pm). Originally I wanted to rate 1 star but I decided to give one more star for the fact that Western tried to make effort to meet my need.
Overall, it’s a terrible experience.
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E T (Corveric) on Google
★ ★ ★ ★ ★ Very helpful, they do a good job of LTL freight from TO to Vanvouver
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Sales Kavuus on Google
★ ★ ★ ★ ★ I have been waiting for the pickup of my freight at my business palace for the last three days. I have customers waiting for the product and everyday I inquire about the same and I get an email that the truck will be on the way for pickup. Nothing has showed up in three days . Thats the service Western Canada Express offers !!!!!
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L L on Google
★ ★ ★ ★ ★ This company has some of the most unsafe and unprofessional drivers on the roads of BC. They drive like maniacs, zipping between lanes, running red light, always stay in the left lane. If I see a company using them for freight I am a lot less likely to buy services or products from that company. Offering low cost freight should not be the only thing companies look at.
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