Westcorp

If you are looking to live in the Garneau area, please do yourself a favour and seek residence elsewhere. Westcorp does not care about you, the renter - their client, they care about cashing cheques. We lived in Windsor Park for one year. The unit was brand new when we moved in. When we had our move in inspection, we were told that it would be okay, understandable even, that we hung things on the walls - that they understood that people would LIVE in the unit, and that that was part of the renting experience. Within the first month of our tenancy, someone let themselves into our apartment without the required advance notice to re-finish our brand new bath tub (if this confuses you, not to worry, we were equally confused as to why they would want to waste money on re-finishing a brand new bath tub). My husband then worked nights and was asleep when the repair man let himself into our apartment unannounced. My husband let him know that this was not acceptable. The repair man replied that this was their policy - "that's how they do things [there]." Well, this isn't how the law says they should do things, so we made sure that they give us sufficient notice prior to entering out unit in the future. After the initial confrontation, things went as smoothly as they could. Our unit was brand new, so there were virtually no issues over the course of our tenancy (thankfully we did not have to deal with the staff's "I don't want to be here" attitude). After two days of cleaning and moving, our move out inspection report was not flattering. Contrary to what we were told in our move in inspection, we were NOT allowed to hang things on the wall or if we did we would have to fill the holes and paint. But don't worry, westcorp can fill the holes in the wall for a mere $475. Apparently I was NOT allowed to use toilet bowl cleaner in the tank - they would have to "clean" that. My husband and I paint, so I'll admit there were a few marks of latex paint on the wall and laminate floors, certainly not enough to merit NINE hours of cleaning resulting in a near $370 cleaning charge. Basically, we were not allowed to live in the unit. When I brought this up the the move out inspector I received the expected response in an "you're bothering me by making me have to do my job" tone - we had to return the unit to the exact condition we found it. Sure, makes sense, and I had save for a few things my pregnant self naively assumed would be part of the standard turn over. My father is a landlord and property manager, I grew up turning apartments between tenants - this is simply the cost of doing business. So, when I got my $75 dollar return from the $1,000 deposit today, I thought "Great! Just the right amount to file a claim with the Residential Tenancy Dispute Resolution Service!" So, please, PLEASE re consider renting from Westcorp. Save yourself the grief.

Do not sign a commercial lease and personal guarantee with this company!!!! This is why they are a top performing company. The staff is top but they follow orders from mgt and will lock you out, drum up all kinds of charges and clean out your pockets and take everything you have. Just like every other commercial landlord. I don't feel sorry for them right now with their empty buildings.

Poor service before I even view the unit. I took time off work and scheduled an appt with Joseph. Only to stand outside the address of the unit I was inquiring about for 20 mins waiting for him. I called Joseph from westcorp who advised me he is on his way, waiting another 15 mins, when I left the property after calling the office and he would pick up and hang up, I left the property. When I sent and email and called Joseph that I was leaving the property and not waiting longer... he said he was at the leasing office waiting for me. When I asked why did he call or advise me to meet at a different address other than the property address I was inquiring about, he stated an automatic email should have gone out to me about where to meet and he is not sure why I didnt get that email.... when I asked to speak to a manager of the office he advised they will contact me and he cannot give their contact information... it has been 3 days later and I never heard from anyone at that office and basically wasted 3 hours driving and waiting to view a unit that they didnt show up for.... I think I dodge a bullet dealing with a leasing company with poor work ethics... think twice and then think again before dealing with companies who give such a poor first impression...

I'm a private landlord, and contacted Westcorp multiple times for a reference-check on one of their tenants. Westcorp has a process for reference-checks, which I followed to the detail. I have yet to receive a reply from this office. I faxed the reference questions more than once, with confirmation that the faxes went through successfully. Most of the people I spoke with were either rude, or just didn't sound like they care. The person that answers the phones (I think her name is Portia) - she never sounds like she has any interest in the caller..like she can't wait to park the call and pass you to someone else. The property manager, Linda - I spoke with her twice and left her voicemails that weren't responded to. Her tone on the phone was very unfriendly, and a little snarly. In this business, customer service should be the number one priority - and I found the service very lacking in this experience. I can understand that Westcorp has many properties and is probably a busy company, but zero actions in 7 weeks is ridiculous. I looked up the Westcorp website and read their Team Values. I suggest more of your staff should do the same.

You can find yourself being forced to get services from companies you didn't sign up with because Westcorp changed your provider on you (with out your knowledge or consent) and made it so that provider is the only company you can use. The company they sign you up with is more expensive then the company you signed up with. The utility provider they changed me to for water and waste services charges as much as my old provider for water, waste, gas, heat and electricity. When I provide copies of both bills, the service rep continued to tell me I was wrong and the new provider was the same or cheaper. I got a letter in the mail 01 Mar 2021, dated 18 Feb 2021 informing me of the changing of another service to the other provider effective 01 Jan 2021. The company they force you to use isn't even local. When you google them, there are no Offices in Alberta, Sask, Manitoba, the only office is in Ontario

I have lived under Westcorp for more than 5 years with much satisfaction. My quality of life, as well as that of my husband and children's, is truly greater than before we lived here. It is very family oriented community with many amenities and access to schools and park spaces. Animals are allowed here and it is quite safe compared to other areas of Edmonton. In terms of property management, Westcorp has had many changes in staff over the years and most recently made changes for the better I feel. Their rent payment system is efficient once set up and they deal with things in their units in a triage sort of manner which makes sense to me. If someone needs immediate assistance, I believe they will provide it. Skye and the other front of house staff work very hard and definitely care for the tenants here. The maintenance staff are incredibly hard working (Steve and Dean). I like Westcorp and My Home.

The worst experience dealing with this company. They are extremely unprofessional and constantly looking for ways to take your money. The Galen loft building had so many problems but when you call the management, 90% of the time calls go to answering machine and nobody ever return your calls and problems persist. The whole building with more than 40 apartments had only one set of working washer/dryer. You have to call them many times to get even an update about when you are getting your safety deposit back. The windows were leaking rain water, the fridge sounds like a Diesel engine, and the wifi speed belongs to a decade ago!!!

Being a tenant very close by i always admired ln how beutiful the grounds are kept. I often see the same lady really working hard at it. Always a nice smile too. Got her name today and its peggy, thanks for your hard work ?