Wesgroup Customer Care

Name: Wesgroup Customer Care
Address: 8590 River District Crossing, Vancouver, BC V5S 0C2, Canada, S, Canada

3.1/5 ★ based on 8 reviews

Contact Wesgroup Customer Care

Address :	8590 River District Crossing, Vancouver, BC V5S 0C2, Canada
Phone :	📞 +88
Website :	http://wesgroup.ca/
Categories :	Corporate office , Real estate developer ,
City :	S

8590 River District Crossing, Vancouver, BC V5S 0C2, Canada

Best Real estate developer in Canada

P	P Jenni on Google ★ ★ ★ ★ ★ TERRIBLE Terrible Customer Service Ever. Went in to inquire the steps on having someone to come check the noise of the AC. Jennifer, the customer rep there told me if i have set the AC to low shouldnt be that loud. I told her I set to low. She then explained to me due to the extreme hot weather, the AC has to work extra hard to keep the place cool and that's how the noise like. But I told her even night time when inside and outside temperature are closer, the AC is still so loud during sleep. I asked again how to get anyone to come take a look because i went in to my neighbor and hers does not have the same noise. Jennifer then told me this is how it is, eventually i would get used to the noise. WOW... NO HELP ever, I dont know how they put the sign for customer care. If you ever trying to buy a place from WESGROUP, do not expect any customer care after purchase.
S	Suzy Kim on Google ★ ★ ★ ★ ★ I’ve had the best experience with wesgroup customer care. It’s a tireless job and they are efficient, excellent, knowledgeable and so helpful. I found Kay, Pete, Antal, and team went above and beyond to help. Thank you again wesgroup, proud to be a homeowner here.
A	Amy Leung on Google ★ ★ ★ ★ ★ Responses are slow and fixes drag on for weeks for important issues like (hot water and heat). We dealt mostly with Jennifer, the director of customer care as well. We had no hot water for weeks as they were waiting for a recirculating part. It turned out that they could just fix it with a temporary replacement but we waited 4 weeks! We have no heat now and wesgroup is supposed to turn on the boiler or something but we will probably have to wait till October. The finishing for Wesgroup is also terrible. we had a floor leveling issue and they said they fixed it, but it’s still there. Also the flooring was different in the floor plan than in our actual unit and they claimed it was a design error. They also lied about how the floor trades people had left when we wanted to make a request for upgrade ( which was offered to some units and not to others) ,but they were there for another 2weeks. Overall, they are a very sketchy developer with shoddy product.
K	Kettle River Timberworks on Google ★ ★ ★ ★ ★ We bought a condo pre sale in the River District 3 years ago. During the ‘pitch’ they mentioned the units come with a storage locker. However, in the sales documentation, missed by us, they excluded the locker. When we finally took possession this year, we realized that we didn’t get a storage locker. Of course, they offered to sell us one for $5000! Which works out to about the same cost per sq ft as the condo - it’s a steel cage in the underground parking. Conclusions: they are dishonest marketers looking for opportunities to rip people off.
N	Nancy Wong on Google ★ ★ ★ ★ ★ We purchased a unit and had our viewing a while back now. The girl with british accent, Theo I think was her name, was not very friendly or helpful. Didn’t answer our questions and made no effort to find out or get back to us. Spoke with Kay, for separate matter later on. She was extremely rude and had a very bad attitude. Surprised to find out she was the customer service manager, I don’t know how, worst customer service experience ever with her. Will not buy with Wesgroup again.
D	Dan Tleu on Google ★ ★ ★ ★ ★ I tried to reach them multiple times and didn't hear back. Sent an email about the incident on one of their sites, and no response. Seems that they cover their own employees and don't want to take the responsibility for their actions.
F	Faith Aure on Google ★ ★ ★ ★ ★ Our condo needed some repairs before we sold to the new owners so we reached out to Wesgroup Customer Care and we spoke with Kay. She was extremely helpful with the logistics and arranging someone to take a look at it. Jerry came by the next day and assessed the situation. It took a bit of time to complete the repair since we were waiting for a part to come in, but Kay was transparent with us and how long it would take. She also gave us updates and kept us in the loop up until our place was sold, which I felt gave us the reassurance that our case wasn't forgotten. Thanks for taking care of us, Kay!
K	Kamala Sproule on Google ★ ★ ★ ★ ★ I recently moved into Avalon 3 in the River District and had quite a few things that needed attention, as follow up from the deficits report as well as other things that arose. I have been very happy with their customer care in numerous ways. First, when I email them they promptly reply and then promptly follow up and address the issue. Second, we have been assigned a customer care service agent - Nathan Ecker - and he has been outstanding. He is reliable, courteous, caring, has excellent communication, and can do just about anything that needs doing. He also goes above and beyond as he does his utmost to make things work. Nathan will be our service expert for the next year, and it is important that it be a personality and skill that you are comfortable with and pleased with the result. I feel fortunate that he is our customer care expert for this next year. Lastly, I am very happy and impressed with their customer care system and organization. There is a department dedicated to this! And, there is a portal where we identify the issues, which means there is no duplication of effort, lost communications, or lost service requests. Thank you Wesgroup and Nathan Ecker!