WELL Health - Triton Medical Clinic

If you are Poc firstly you will be discriminated for your turn by receptionist white ladies. After my turn i waited another 30-35 minutes doctor to come to my cabin . It was my second visit for throat problem and when doctor came in all he said we will give you call and book your appointment with another specialist doctor and left .

I don’t like that I’m leaving a 1 star review, I absolutely love my Dr and drive 30 mins to see him since he moved from the clinic close to my home, but I’ve called the clinic over 40 times in the past 3 days and nobody answers!! I don’t want to clog the ER with my issue knowing my Dr can write me a requisition for what I need, but it seems at this point I have no choice. I’m in so much pain 24/7 and really need to have my knee looked at, but can’t since they don’t answer their phones!! This is simply unacceptable!!!

This place is a joke staff should be sued for treating people so poorly. No Appointment support. Booked a telephone consultation with DR. Smit on Tuesday no one called. Had to visit clinic in person. Doctor has zero knowledge got stuck with him due to icbc claim. Had two accidents in the past. Can’t move left arm or carry weight. I m currently going through lot of pain and functional disabilities. Doctors walked out of office with very vague explanations stating i need to talk to ICBC for time off and finish functional assessment with them not with physician when he should be the one doing it. ICBC adjuster is not a medical adviser even my adjuster felt pity for me for getting treated so badly from a physician Dr. Smit Gave me antidepressants pills for off label use for nerve pain knowing that person is working full time with zero explanation . Got so sick after taking meds couldn’t eat or do my daily job duties at work even though i was taking meds in the evening. Doctor didn’t think about changing meds or giving a lower dose or a different alternative. Literally referred me to chronic pain clinic instead of acknowledging my other issues. Employer sending me home constantly because i m not able to do my job duties but Doctor think there is nothing wrong with me. Poor judgements can literally ruin someone’s health. Now ICBC adjuster asking me to visit a different physician to get a proper treatment. If you can’t treat people properly please leave health care profession alone for sake of god.

Called in to book an appointment someone at the desk told me to just book a phone consultation as I needed a referral to see a specialist. After I booked the phone consultation and talked to the doctor over the phone he only asked me why I didn't come in person and why I didn't see my family doctor than deal with the issue. So when I came in to see the doctor that day they refused to see me as I had already "seen" a doctor who did nothing about the issue but tell me to come see them in person. Also they mentioned if I did see a doctor at the clinic only 1 of them would get paid. Messed up someone is getting paid for doing nothing but telling me to come in person.

I bring my father here to see Dr. Teskey, and sometimes the staff seem overwhelmed, but they do their best. I can't ask for anything else. Dr. Teskey is the greatest doctor to deal with when it comes to elderly patients, he really cares and really listens to what they have to say

I have been trying to book a telephone consultation appointment for last 5 hours and no one has answered the phone. The doctors are great at the location. I wish those receptionists can answer the phone sometimes so patients don’t have to waste all day trying to get an appointment.

My doctor is Dr. Bhana and I have alway had great experiences with her and the other doctors when I cannot see her. My one star review has to do with every other aspect of dealing with this clinic. Nobody EVER answers the phone. I don't know why they think people are calling, but considering that you are running a medical clinic you could assume that the majority of people are calling because they need help for some reason. Recently I have obtained an email address that I can send messages to the attention of my doctor through one of the office staff. This is usually because there is some kind of mixup in a prescription, or other administrative issue. Sometimes the problem gets resolved, sometimes it doesn't. Either way I never receive a reply to my email. The only way to get an appointment seems to be using the online tool, as nobody answers the phone or replies to email. This is the worst piece of programming I have ever dealt with. You have to literally change the date until you land on a date that has availability, rather than the tool showing you a calendar with days that have available appointments. Also, the only kind of appointment I can book is a telephone consult , even though Dr. Bhana has told me that in-person appointments are now possible. I am 65 years old and have been dealing with a chronic disease for 22 years. Sometime I need to actually see my doctor and have here see me. My impression of the office staff isn't that they are uncaring. I agree with another reviewer who said that they are overwhelmed. Get someone who knows what they are doing to design some systems to actually serve your clientele. We only call or try to book online or visit because we need your care.

Went to 2 other clinics and by 11am they were already at capacity for the day (Tuesday). This place is clean, had to show our covid negative test (daughter only, patient) and got in within 5 minutes. I would come here again. Very efficient.