WELL Health - City View Medical Clinic

Name: WELL Health - City View Medical Clinic
Address: 2480 Heather St, Vancouver, BC V5Z 3H9, Canada, Z, Canada

2.8/5 ★ based on 8 reviews

Contact WELL Health - City View Medical Clinic

Address :	2480 Heather St, Vancouver, BC V5Z 3H9, Canada
Website :	https://wellclinics.ca/properties/city-view-medical-clinic/
Categories :	Medical clinic ,
City :	Z

2480 Heather St, Vancouver, BC V5Z 3H9, Canada

Best Medical clinic in Canada

D	Dylan N on Google ★ ★ ★ ★ ★ I have always found the front desk staff rude when you call in to make an appointment. The clinic has not adapted to covid times. I can call another clinic and I can video chat with a doctor while this clinic requires a phone conversation before you can see them in person. In the past I have seen Dr's virtually and gotten prescriptions in 1 hour. I can't now because I am trying to see them for an ongoing issue. Usually 4-8 days to book a phone appointment then another 4-5 days to see them in person. I understand that family doctors are in high demand but this is a little ridiculous. At least set up a video chat system. I have had an issue and they ask to send a photo but not to the doctor to the receptionist. What if the photo is of sensitive areas? The next telephone call booking I can get for my family doctor AUGUST 18TH. Such a shame as my family doctor is an excellent doctor. To sum up this clinic, very good doctors but absolutely abysmal admin staff and booking system.
G	Grace Liao on Google ★ ★ ★ ★ ★ I’ve always felt the front desk receptionists were respectful, friendly, and helpful. Yes, the phone lines are always busy, but so are other medical clinics. I have never experienced a medical clinic that was never busy and if you are expecting no wait times and staff to always be available, you’d have to wonder why there are no patients around. The doctors and nurses here are fantastic and genuinely care for their patients.
J	Jillian Kailuweit on Google ★ ★ ★ ★ ★ I have been calling all day and it's just a dead busy signal that hangs up on you. I've moved and changed family doctor's who need my medical industry asap. All I need is their fax #. They don't list it on there website??!! Such an easy request if they would just list it online.
M	Michael Ar on Google ★ ★ ★ ★ ★ The servicing phone line ladies speak not clear and very fast when they leave messages. It is especially difficult to recognize because English is not their first language as well as mine. It is impossible to write down the phone number they asking to call as well as recognize what they said. I say they because it is repeated head ache.
M	Mike Davidson on Google ★ ★ ★ ★ ★ This clinic used to be a jewel in Vancouver, with Dr. Low, Dr. Hatlelid, and many others supported by a stellar office staff. Things seemed to go off a cliff when Well Health took over. Countless mistakes with simple appointment bookings and patient administration. Very sad to see this.
S	Sam Weller on Google ★ ★ ★ ★ ★ I wish I could give negative stars. I like my doctor but the staff here are terrible. They should be ashamed of getting paid for the “work” they do. They’re impossible to get ahold of on the phone,and rude if you finally do. What a terribly run office. They’re very lucky that there’s a shortage of Doctors or no one would subject themselves to this place. I honestly can’t believe how terrible this clinic is.
N	Noel Shipp on Google ★ ★ ★ ★ ★ My doctor's fine, but the reception is awful. Usually when I'm trying to book an appointment I'm on my work break, but have to hang up without ever getting through to anyone. Sometimes I'm on the line for 15-20 minutes without even moving up a single position in the queue.
C	Clawey Lee on Google ★ ★ ★ ★ ★ Every single time I call, the wait time is longer than 20 minutes. I call as soon as they open, and the calls doesn't even go through. I call them 27 times just to trying to make one appointment because my doctor wait is so long and I just need a doctor's note from someone else. They combine my family's file without my consent and they call the wrong number consistently even though I ask them to change every single time.