Ward's Marine
4.1/5
★
based on 8 reviews
Contact Ward's Marine
| Address : | 1504 Bath Rd, Kingston, ON K7M 4X6, Canada |
| Phone : | 📞 +8 |
| Website : | https://www.wardsmarine.ca/ |
| Categories : | |
| City : | M |
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Cody Fox on Google
★ ★ ★ ★ ★ This was the first time I had my motor serviced at Wards and it will be my last as well. I was told it would take half a week or so to work on my motor. It took them 5 weeks. I checked in on the progress several time and everytime I was told just a few more day. Then when I finally pick up my boat, the cost was 3 times what I was quoted. They quoted me the price to winterize a cheaper motor and then did extra work on the motor without giving me a phone call to let me know or ask if I wanted the work done. No apology or anything. Very disappointed with my experiance especially after I was so patient with their slow service. I DO NOT recommend this marina.
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SKW on Google
★ ★ ★ ★ ★ edited from 1 star to 3.
Had a poor experience with the purchase of a brand new side by side.
Arrived to pick it up 3 days later than I could have, and was told there was 15 minutes of work remaining to do on it.
After waiting for well over an hour, it was very obvious that the PDI had not been done at all.
They had further issues and could not turn the unit over at all that day.
The situation was eventually remedied by a promise of free delivery to my home, along with free 1st service, which I thought was fair.
I explained to the salesman that I would have been happier had I not been obviously lied to from the beginning. (he made obviously B.S. excuses several times during the process)
In the end, I was happy with what was offered, but still upset that they weren't honest and up front. It would have went a long way.
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Richard Patry on Google
★ ★ ★ ★ ★ Purchased a Princecraft boat from Wards Marine in 2020 and just wanted to say thanks to Greg, Ian and all their staff for the outstanding customer service and support.
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christopher stone on Google
★ ★ ★ ★ ★ Excellent service, very knowledgeable, my outboard mechanic said " good luck finding parts" ( old Merc).
David found them, shipped within a week, absolutely no complaints here.
Joe, give Dave a raise ?
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Mark Love on Google
★ ★ ★ ★ ★ Phoned to get my outboard looked at. It is an older Evinrude, and wouldn’t start. I get this time of year people are winterizing and pulling boats. The guy I talked to wasn’t to interested in looking at it. He said it would cost me more to fix it than the motors worth. The motor is in mint condition. He hasn’t even seen it, and basically said drop it off if you want. Great service ! Not !
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Emma on Google
★ ★ ★ ★ ★ One of your trucks is blocking the sidewalk on Division street, near Pine street. Due to the snowbanks, this forces pedestrians to walk about 3 feet into the street, in the same direction as traffic, on a very busy street. This is a significant hinderance to physically disabled people who would need to back track to the nearest intersection to cross the street just because of one truck, since stepping over the snowbank and being in traffic may not be a safe option for them.
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Steven King on Google
★ ★ ★ ★ ★ Long time successful Marine sales and services. Location convenient and found staff to be pleasant. My go to place for my boating needs!
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wysetech2000 on Google
★ ★ ★ ★ ★ Several years ago I was on vacation and needed a water pump impeller for my old Yamaha 9.9 outboard. Your business was recommended and I was over an hour away.
We drove there on a Saturday and arrived at about 3:pm.
I was having muscle spasms in my back and was very uncomfortable. After waiting a short time someone came to help me. He must of sensed I was in pain and asked if I wanted a chair to sit on. YES I was relieved to sit down.
Then I asked him the big question about the part for my old motor. He smiled and returned in about 5 min. with the part in hand.
I paid and left a happy man.
If I ever need anything again it's worth the drive and customer service.
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