Volkswagen Des Sources

I have had 3 Santa Fe’s in a row and was ready for a change. I found this 2018 Tiguan vehicle via their site and decided to go to their dealership to further investigate. I was greeted by George Kaklamanos, and the experience was flawless from start to the end. George is very knowledgeable about the various products and was able to make this transaction very smooth. I have had the vehicle for couple weeks now and it certainly has exceeded my expectations. I highly recommend George to anyone looking to purchase a vehicle at this dealership.

I have brought my car here, to the service department, several times and gotten impeccable service, until today. I spoke to Ja and Julia in the bookings department They were both extremely rude, unhelpful loaded with attitude. I did not get the feeling that my car will be well taken care of. Dear customer service, Thank you for answering my review. Today April 26 2022 I called back again, due to the treatment I got last time, I wanted to make sure my car was going to be taken care of. When I spoke to the receptionist, she explained to me I could not speak to the service department about the scheduled time of my appointment. I had to go through the booking/appointments department. This was not the case last year when I brought my car in for repair. The two names Ja and Julia are the women booking your appointments. Staff taking appointments for a business are the face of the business. They have to be polite and helpful. These girls are impatient, irritated and annoyed with the customer, as well as very unaccommodating. It is worth looking into. Yours sincerely, Andrea Ballara

Amazing experience with Alex, we bought a used Golf wagon, everything was fixed as promised! I’ll definitely buy my next VW with him! Dealer did a great job with what they fixed.

In early April, I came in to test drive a 2016 Honda HR-V. Drive went well, summer tires were in the backseat, I decided to buy the car with Alex. I paid full asking price and was told I could come pick it up the following weekend and it would be fully cleaned and ready for delivery. I picked up my car, and backseats were still folded down since now the winter tires were in the backseat (they had changed them over for delivery). I came home and unloaded the tires to find the backseat completely covered in disgusting mold (see pictures). I called Alex and was told to bring the vehicle back for a full detail and this was normal when they washed a vehicle and the seats were put back down before it was fully dried. When I went to bring the car back i spoke with Alex and Matt, who still tried to pass off that the car was cleaned and the mold I saw was growth over 36hrs - IMPOSSIBLE, i had been lied to and they could not take ownership. To make matters worse Alex admitted he knew there was mold on the passenger seat when I took delivery, knowing I would be transporting my 2 year old daughter in the car. The only 2 solutions I was presented with was an offer to swap out all the seats with those from a 2021 Honda HR-V, or give me my money back. I told Alex flat out I do not trust you or the dealership, and took my money back. I asked Alex during our conversation about swapping the seats to find me another Honda HR-V knowing the group owns a Honda dealership right down the street and his response was "how and when do you want me to do that". As a customer, it was clear this dealership does not care about our experience or our safety. I was appalled by the biohazard they felt was acceptable to sell, im pretty sure they have violated some covid laws by not decontaminating a sold good during our day and age. The only saving grace to this horrific experience was the courtesy driver Roman who drove me home after.

Great experience with Pascal at service: In the limited times I've gone in with my car he was very knowledgeable and understanding, he set expectations for my service time so i wouldn't be surprised at the length of the appointment, he answered all my follow up questions specific to my model, explaining the nuanced differences between it and other VW models, ultimately he left me feeling confident that i was in good hands. He also took ownership of issues out of his control and resolved them for me. He even acted accordingly and anticipated a possible service issue weeks ago and took the steps necessary to avoid it becoming an issue in the long-run. In closing, he is very straightforward and polite, which is appreciated for those who are not experts in the field.

Alex was so helpful with getting me a used car. Couldn't recommend him enough. He even included replacing all the rotors/pads at no cost to me before handing over the car. From start to finish Alex was knowledgable and always followed up with any of my requests for more information, and always returned my phone calls and texts. He even picked me up at the metro station when I was going to pick up the car. Honestly very impressed with Volkswagen Des Sources.

We came to see Alex for a 2017 Tiguan. Everything was fine, price was negotiated, Alex promised to fix the small scratches and the broken rim on the side mirror. Came in to pick up the vehicle and the mirror was not fixed, the scratches untouched, and the price was not what was negotiated earlier. Luckily we had a printed out sheet with the price from the previous visit so that was corrected quickly. While we were waiting, they "fixed" the scratches with a generic pen and it made it worse than before. Big globs of raised, matte paint freckled all over the vehicle. I wasn't expecting the scratches to be fixed this way and didn't think we had to ask how it was going to be done. The mirror was not fixed and Alex said he ordered the wrong part. Okay, then perhaps he should have informed us before we arrived and we would have come in when everything was done. Rather than having to return again. It was a Friday and he said on Monday he will have the new part. You have 48 hours to cancel a contract by the way. One week later, and a couple of follow up calls/texts with him, still no replacement mirror. I would recommend anyone going in to always have these negotiations written down. Experience was disappointing.

Would recommend this place for servicing and maintenance, Andrei was helpful, very nice and patient. My car lost tire pressure (and shacked a lot on highway) at the beginning of a long (600KM) trip and was towed to this dealer, he helped me arrange the checking and alignment and some other calibration. Price is fair, very efficient (not like other dealers I’ve seen in Ontario). I’ll maybe come here to do my next maintenance