Visions Optical
3.1/5
★
based on 8 reviews
Contact Visions Optical
| Address : | Cottonwood Mall, 45585 Luckakuck Way, Chilliwack, BC V2R 1A1, Canada |
| Phone : | 📞 +899 |
| Website : | https://visionsoptical.com/ |
| Categories : | |
| City : | R |
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Tammy Logan on Google
★ ★ ★ ★ ★ The customer service isn't terrible, but more put off by the 8 dollar fee(its the principle) when having an appointment just so they can make sure show room is clean for the next customer. Just a money gouge for cleanup that they should be responsible for. We wear masks, hand sanitize numerous times just to be in the store, which entrance isn't even feasible without an appt, so I'm thinking safety first is #1 for all. Precautions are great during covid, but me paying you to clean a store when honesty, you seem to have enough time on your hands to do it yourself without our extra expense. Just puts me and others off especially in such a time of uncertainty and fixed finances. Something to think about.
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Joanne Lester on Google
★ ★ ★ ★ ★ Bought my frames less than six months ago but had the glasses done at my eye doctor’s. The frames are losing all their finish. They say there is no warranty because someone else made the glasses. I was not told that at the time. Before that, I had put them on hold and they lost the order and had no record of it. Unfriendly staff with no desire to help at all. Were great when I was buying something. Would give no stars if I could
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Cory G on Google
★ ★ ★ ★ ★ The people running the store are fine. The $8.00 cleaning fee is ridiculous. It's something they should have already been doing, but now cause of Covid we have to pay extra. That's ok I paid.
My real frustration is that I ordered glasses December 10, 2020, and have yet to receive them. I have called 3 times to only get told "Sorry not yet", without any further information as to why it's taking so long. Updating customers of delays is a good policy to have!! Can I please get my glasses? I would cancel them, but the orders already processed through my insurance company, and the glasses are paid for.
Won't be buying from you again!!!
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Danielle on Google
★ ★ ★ ★ ★ I had very poor experience with Dr. Vincent Wu. He made an error on my prescription but tried to convince me that it was actually not incorrect. When it was explained that the prescription makes me dizzy and that it was blurry, I was told the lense size was the issue not the prescription. While he was re-examining my eyes, he moved the lense choices by my eyes so fast that I had to ask him to slow down so that I could say which one was better or worse. After he redid the exam, my prescription was different due to his original mistake however he still would not admit to making an error. During my appointment he dropped my brand new prescription sunglasses on the floor, no apology was offered. Overall I do not trust his prescriptions and was saddened that he was unable to own his mistakes and appologize for them.
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Lindsey de Chalain on Google
★ ★ ★ ★ ★ I went in to the store and left quite upset as I had an appointment and arrived on time with my 3 children in tow. The doctor was running late and a patient who was ahead of me had also arrived late for his appointment and missed it..I was told that we would go before him as he had missed his time slot. When the doctor came out he then took the patient who had missed his appointment before us..which would have made us 45 minutes late for our appointment. I walked out...if I hadn't of called and spoke to the new owner this would have been a 1 star review. He listened to everything I had to say and apologized for the inconvenience. Within 15 minutes he called me back with a new time slot that made my life easier as I did not have to bring all 3 kids back with me. I appreciate his kindness and willingness to listen and make changes if they are needed. I understand growing pains happen and will come back and support a small business.
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Gracie Erickson on Google
★ ★ ★ ★ ★ Had a very sad experience here, I received the wrong prescription twice after ordering glasses with both prescriptions given, I took quite a big loss.. Sadly no reimbursement was given for the exam or remorse for my money lost
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Robin Laybourn on Google
★ ★ ★ ★ ★ I was just in vision today April 8 2022 met the absolute rudest salesperson I have ever met in my life . Felt like I was judged by her the moment walked in . The experience only got worse from there with the way she interacted us .. I find this very sad as I have always bought myself and my wife's glasses there , prob 10 pairs . We have always had the most amazing experience with polite , helpful and Friendly staff untill me met the young lady today .. Super shame as I have always enjoyed buying my stuff there. Will never go in there again. Note to owners or managers, maybe have her brush up on her people skls alittle.. I am now sitting in it's and having a much different experience. I would recommend people head over there
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Lance Green on Google
★ ★ ★ ★ ★ We’ve purchased from this store a few times and always had great service. This past week was exceptional as we had a pair of glasses break & they went out of their way to arrange a free replacement even though the warranty was up. It made our day & we’ll be back this year for at least 2 more pairs - thank you!
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