Viktoria Professional Movers - Calgary
4.1/5
★
based on 8 reviews
Contact Viktoria Professional Movers
| Address : | 2410 2 Ave SE J, Calgary, AB T2E 6J9, Canada |
| Phone : | 📞 +87779779 |
| Postal code : | 2 |
| Website : | http://viktoriacalgary.ca/ |
| Categories : | |
| City : | E |
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Taylor Matthews on Google
★ ★ ★ ★ ★ Immaculate service and amazing attitude.
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Adeline Halvorson on Google
★ ★ ★ ★ ★ These guys did a great job! Were very efficient and careful with my belongings. I highly recommend them.
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Dillon Johnson on Google
★ ★ ★ ★ ★ Charles and Bill from Viktoria Professional movers where great, friendly and clean. Despite having to carry everything up 3 flights of stairs through narrow hallways and tight corners nothing was damaged! Thanks guys!
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Kathy Jay on Google
★ ★ ★ ★ ★ Great experience today!! Movers were professional and friendly. Got all my stuff moved in under two hours!! Packed up my storage room really well. Couldn't have asked for a better moving company!
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J Wong on Google
★ ★ ★ ★ ★ The move went well and they were good movers it seems at first. We moved within Calgary and I noticed after a few days one of our leather couches was all scratched up. I contacted Patrick Blodgett and he said he was going to look into it and contact his claims team if they could not resolve the issue. Ok so two weeks later still no response so I called back, he said he was busy so he had to process a claim with his claims team. Now two more weeks had passed and he is no longer responding to my emails or phone calls. Pretty disappointed with the care and customer satisfaction after they received payment for the move. Seems like they are just more concerned about the next job and do not really care about their customers. If you got any questions before hiring this company feel free to contact me and I can show you email and photo proof
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Najia Bhimji on Google
★ ★ ★ ★ ★ I’m giving this company one star because they broke some of my items (which were not packed by me, ex. patio chair) and did not follow up with me after the move. I called and emailed them and they sent me a link to a generic set of forms, none of which was a specific claim for for the damaged items. I followed up asking for proper instructions and they just never did. This long draw process lasted months and now they’ve just stopped replying to me completely. In my opinion, this is extremely unprofessional and the company should be taking responsibility for items they break which is supposed to be the case, stated their contract. The movers themselves were friendly and super helpful, but my experience with the company as a whole was a disappointment. I should also add that I moved from Calgary to Vancouver, and it was the initial contact in Calgary that stopped replying to me.
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Bryce Gracey on Google
★ ★ ★ ★ ★ UPDATE: Aug 8/18
Upon reading my negative review, I was contacted by the company owner, Maria, the same day. It seems there is a communication short-circuit between the office in Calgary I was contacting for resolution and their head-office, who were unaware of my complaint.
Maria rectified the situation in regards to my missing items the same day to my satisfaction, restoring my opinion of the company. With a 'fix' of the communications issues form the Calgary office, I would definitely recommend Viktoria.
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I had a great initial impression with Viktoria: great crew who picked-up in Toronto, great crew who delivered in Calgary.
However, it was noted at the time of delivery, my expensive Dyson vacuum was missing, and subsequently another box of miscellaneous items . They noted this and ensured it would be delivered right away, claiming it was simply missed when packing my goods on the truck for final delivery. That was end of June - 5 weeks later I have still not received it and they have stopped returning my calls (many attempts a week to connect and resolve).
Unless you can afford to risk the loss of your goods, I cannot recommend Viktoria "Professional" Movers.
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k. on Google
★ ★ ★ ★ ★ Wonderful experience with Viktoria's packing and moving services. The boys were friendly, polite, respectful of our belongings and our two cats, and efficient and competent to boot. Wrapping all of our furniture in blankets ensured nothing was damaged during transit, and their care in handling ensured we got every bit of our moving deposit back. I highly recommend their packing services at a very reasonable flat hourly rate---Christian was able to pack my whole kitchen, storage room and some assorted odds and ends in just under four hours, which saved me so much headache.
I hope not to move again for a long time, but I would recommend this company to anyone.
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