Victoria COVID-19 Testing Centre

Name: Victoria COVID-19 Testing Centre
Address: 1947 Cook St, Victoria, BC V8T 3P7, Canada, T, Canada

2.6/5 ★ based on 8 reviews

Contact Victoria COVID-19 Testing Centre

Address :	1947 Cook St, Victoria, BC V8T 3P7, Canada
Phone :	📞 +898
Website :	https://www.islandhealth.ca/learn-about-health/covid-19/symptoms-and-testing
Categories :	Public health department ,
City :	T

1947 Cook St, Victoria, BC V8T 3P7, Canada

Best Public health department in Canada

J	Jim Mayer on Google ★ ★ ★ ★ ★ I had some cold symptoms and decided to get a test. I called Saturday afternoon. There was a few minutes wait to get through to the first screener. Everyone was friendly and efficient, and I got an appointment for the next testing day (Monday, as they're closed on Sundays). I arrived, as requested, just before my appointment. The entrance is the first right turn off of Pembroke coming from Cook (once you turn in, just follow the signs). Everyone was friendly and efficient. The test itself was bearable, and the (thankfully, negative) results showed up on the Island Health "MyHealth" web site the next day. No complaints. Good job!
J	Jake Kidd on Google ★ ★ ★ ★ ★ Sat on the phone for 4hrs. They asked for my name, care card number and phone number. Then said they would transfer me to a nurse. The nurses asked me questions, said she was concerned, told me to isolate, then told me she would transfer me to someone who would book me an appointment to get tested. 3hrs late, nothing. It’s all a sham. I wouldn’t be surprised if most of us have or already have had COVID and they’re just collecting data of people who have symptoms. Not getting tested and telling people to stay home is what they want. Less mass hysteria this way.
B	Brad on Google ★ ★ ★ ★ ★ The BC website is posting misleading information..they stated you can get your booster shot in any province across Canada….not true I tried for 2 days in Alberta and no go.
T	Tatum Whalen on Google ★ ★ ★ ★ ★ Let me be clear. I am all for accessible testing, contact tracing, and self isolation... but this service was a massive disappointment today. Monday August 10 I waited 3.25 hours without talking to a nurse or booking an appointment. My symptoms are mild but I want to protect my community and bubble. Place us on a call list. expecting people to wait this long will not contain this virus. With cases going up now is the time to fix this broken system.
S	Samantha Lavoie on Google ★ ★ ★ ★ ★ As others have stated the wait time was longer than the estimate given but both people I spoke to were friendly and efficient. The nurse I spoke to had a lot of information and was able to answer all of my questions and provide me with information for my employer. A long wait time when using a call centre is pretty standard. Just put your phone on speaker, make sure you have lots of time and go about your day.
I	Irene Allen on Google ★ ★ ★ ★ ★ Waited on hold for a normal call center time, nothing like the hours reported by others. Staff was very helpful. Even though their system could not find my health number they immediately got an IT person to set me up a record so they could book the appointment for next day. Appointment logistics were smooth and the nurse took extra care with my nose issues. Result (negative, as expected) showed up 24 hours later on MyHealth.
C	Colin C. on Google ★ ★ ★ ★ ★ This is insane, I've been on the phone for more than four-and-a-half hours now just trying to get my appointment booked!! Surely there's a better way to do this than making someone hold and wait three times to speak to three different people. What is the purpose of calling 811 first if you're going to have to speak to a nurse again on this line and answer the exact same questions? This needs to be improved. This is not an acceptable wait time just to book an appointment. Do better.
L	L Rey on Google ★ ★ ★ ★ ★ This was terrific! Phone was answered quickly and I was slated for an appointment at the testing station (UVic) within 90 min. Upon arrival I was met by two different people checking my appointment, etc. and then I received the test at the third spot. The attendants could not have been more courteous or provide clearer information. Upon request they gave me additional information regarding vaccines and procedures. I could not have asked for better service. I received a text within 20 hours with the results of my test. Thank you so much to Island Health employees for your dedication and thoroughness.