VCRS Computer Repairs and IT Support

We had a major power failure overnight at our store, in fact the whole street block suffered the same failure. The following morning, none of our computers or POS was working. Another business in the building recommended calling Vancouver Computer Support for help as they have used them before. Their technician was on site fairly quickly. His initial diagnostic wasn't god as we had to replace the main router and two switches. The job was done in a professional manner. He did install a UPS backup and surge protection to protect our devices in case of a similar incident. I will highly recommend them as your IT services provider.

I don't feel confortable, neither should you, leaving my computer in a repair shop with total strangers snooping into my personal and business files. So, i was looking for a computer support business to send a technician to my office to do the work under my watchful eyes. This exactly what vancouver computer services was able to provide; a technician who arrived at my office within an hour and a half after my call. The work was done professionally and within a reasonable time. He provided few recommendations on how to improve my office network security, and also to put in place a reliable backup system. I will certainly follow-up on these suggestions. I would highly recommend to any person or businesses who value their privacy to have any repair done at your location. And for that, I will recommend Vancouver computer services.

The one star service turned out to be five stars for me. I have had a problem with the Windows update and sent a message to get a call back. After half a day I called and left a message and finally someone got back to me on a Friday. They said they are moving but can come to my place to fix it and that they can be at my place on Saturday at 1PM. It was in the middle of the day so I arranged everything around that appointment. At 12:30 PM on Saturday (half an hour before the appointment) I got a text message stating"Unfortunately, we have to cancel today's appointment.. we are dealing with an emergency for one of our clients. Our apologies." That was the whole message I got... Not the kind of service I expected I googled my problem again, and found the recommendation to go to the Microsoft shop, who at least made the computer running again, but will need to bring it back to do a major fix. The good thing about it, Microsoft does not charge for this service. So the bad service of Vancouver Computer Repair Services at least saved me some money. If VCRS are really experts and care about their costumers they would have suggested to check with Microsoft first anyway. Now it is up to you to decide if you want to trust a company that lets you down on short notice. For me it is clear that won't be my business partner Addendum 11Apr2018: Seen that there is reply from the owner. I have never requested a service for free. Obviously I could not solve the issue at my first attempt an was willing to pay to have it fixed. My suggestion is that it would be easy for you just let people know, that they can first check with the Microsoft store. This is how you build trust and people come back when they have another issue. Furthermore, I have never postponed or cancelled an appointment. You suggested the time and then cancelled on short notice. Your answer just shows me that it is not about your costumer. Mistakes happen. Own it an improve in the future.

When my husband needed some urgent IT services for his business, I did not hesitate to recommend Vancouver Computer Services. As I remembered having one of their techs come to my home office last year to setup a network with my computers and printer. Since then everything has been working without hiccups. Of course, my husbands business is bigger, thus more complex IT issues to deal with. He was quite happy with my recommendation and plan to use their services on an ongoing basis for regular maintenance.

Two months ago we called Vancouver Computer Services in a rush to fix some computer problems in our Downtown office that resulted from an overnight power outage. We spoke to Mike about the problems and he was very knowledgeable and accommodating in scheduling a next day appointment. We were in a huge bind because we could not operate properly without a reliable internet connection. And calling Shaw was our last resort considering the poor services that they have provided to us in the past. The next day Mike showed up on time and within an hour or so had the problem resolved. There was a problem with our wireless router which lost the bridge connection to the Shaw modem after the power outage. Mike was quick to identify the problem and come up with the fix. He also ran diagnostics and clean ups of all of our computers, and made suggestions on how to improve several of the computers that were running slow. We called Vancouver computer services a second time two weeks later to install and configure our brand new professional printer, and to install more RAM on the computers that were running slow. Again, the tech completed the tasks quickly and efficiently at a reasonable cost. We would highly recommend Vancouver computer repairs for your office needs and would not hesitate to call them again for future services.

I cannot say enough great things about VCR IT services. Recently, the hard drive on my work desktop crashed. If it wasn't for Rob and his previous recommendation to back up all my data on Carbonite online I would have lost a ton of highly valuable data. When we were having issues with our modem at work, he came out to our facility and resolved the problems within a reasonable time. Their responsiveness is highly commendable. Having someone you can trust to address your computers and IT issues is so important for your business. I know that I can trust them and his awesome team whenever I need technical support. Note: they informed me lately that they have changed their company name. Now they are Vansys Solutions. Good luck to them!

Several times I tried reach to this place by phone call & today I came here directly to the address mentioned in google search (Homer st…) sadly couldn’t find the company’s name on building board.

I called on vancouver computer support from a Business Advisor referral and was very pleased with the service and expertise in helping transfer data and files from a desktop onto a new laptop. The tech upgraded my systems and installed new software as was required. He also provided helpful tips on computing and back up and wireless systems. He was a no nonsense polite guy who works quickly and in a professional manner I immediately trusted his skills. I will not hesitate to call him for future computing needs. A reservation I had was that they were a distance from where my business is but he came on time and did not waste my time. If you need a good IT computer repair and support business, I will recommend them.