Vankleek Hill Home Hardware

4.5/5 based on 8 reviews

Contact Vankleek Hill Home Hardware

Address :

17 Main St W, Vankleek Hill, ON K0B 1R0, Canada

Phone : 📞 +78
Website : https://www.homehardware.ca/store/14978
Categories :
City : B

17 Main St W, Vankleek Hill, ON K0B 1R0, Canada
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Mystress1980 on Google

The staff is generally good, but the owner needs a lesson in customer service. He was extremely rude to my father, who had contractors waiting on the wood he was promised that morning and it didn't show up. By noon time he finally went in to ask when he could expect his delivery (so he could stop paying people to stand around). He got a snarky response instead of an apology. The wood was ordered well in advance so it wasn't like this was a last minute request. This is a small town and we try to support our own, but if that's how you want to conduct your business, sir, our entire family will take out business elsewhere.
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Jason Jackson on Google

Shop here all the time. Yes there is more selection of you drive an hour to the city, but if you need something at 4:00 on a Saturday afternoon you will be happy you supported them.
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Michael Martel on Google

We really enjoy going here. Prices are good, stock is plentiful. Family owned and operated which adds to a great experience since they always recognize us and make us feel welcome. They are willing to spend the extra time with us to make sure we always get the right thing for the job.
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poojie jean on Google

Best service customer of any store I have ever shop at, very friendly and helpful. They listen and give good advice. I always want to past by just say hi to all of them. I recommend this home hardware to anyone for any home reno or construction job.
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David Steiner on Google

Great people, great service. Family-run business that treats their customers like family. Refreshing change from the big-box chains.
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Brian Perjul on Google

Helpful and friendly staff, what more could you want?
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Liane Brunet on Google

Very helpful family working in this store for ages, I love shopping there And I always get lost in it haha but I can always find someone there to help me Thank you and we love doing business with you! Keep up the great work!!
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RSole9999 on Google

They usually don't have what you need "but we can get it by next Wednesday..." Because they are small store, I understand this. But they never thank me after paying for my stuff, as if giving them money is a burden to them. Small town, local store service and friendliness? Forget it. I'm 70 yrs old and had to lug several heavy bags of stuff to my car, one at a time while three young staff just stood and watched me, never offering to help me. I now avoid this store like the plague due to their complete lack of customer appreciation. If I had a business I would drill it into my staff to ALWAYS thank the customer for shopping here. I guess the owner has made enough money that he doesn't care.

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