Van-Kam Freightways Ltd.

Name: Van-Kam Freightways Ltd.
Address: 10155 Grace Rd, Surrey, BC V3V 3V7, Canada, V, Canada

3.2/5 ★ based on 8 reviews

Contact Van-Kam Freightways Ltd.

Address :	10155 Grace Rd, Surrey, BC V3V 3V7, Canada
Phone :	📞 +87
Website :	https://www.vankam.com/
Categories :	Transportation service , Corporate office ,
City :	V

10155 Grace Rd, Surrey, BC V3V 3V7, Canada

Best Corporate office in Canada

A	Angelique Vinnedge on Google ★ ★ ★ ★ ★ Absolutely the most frustrating experience I've ever had shipping freight. This is my very first bad online review that's how awful I believe the service to be. I was shipping 2 pieces from surrey to nanaimo and after 1 week of it finally 'arriving' at the nanaimo docks via confirmation phone call I planned my out of town trip to retrieve the cargo inclusive of a vehicle rental and a day taken off work. I called again right before going to confirm pick up and when I arrived it was not there! After calling head office (most people on the phone were nice enough) I was assured it would be delivered to my home address 2 days later. It has now been 6 days (just about 2 weeks total of frustrations so far) and I still have not received anything after many phone calls. I was promised the Campbell river office would call me and nothing! I have had to be the one calling everytime after being told someone would be appointed to me to oversee the delivery. I'm out of business income and time wasted because of the lack of service from this company. I've been told I'll receive it 'tomorrow' over and over again! I'm extremely disappointed no compensation has even been offered.
D	Dean Robinson on Google ★ ★ ★ ★ ★ This is a good place for shipping freight from, after several calls to competitors who all had outrageous rates, they immediately quoted a fair and reasonable rate. It would be 5 stars except that the customer service was poor. I arrived to join a group of others obviously waiting outside the customer service office while many employees working in the warehouse note we are all waiting. When I asked those ahead of me if they have been helped, one said "no, it just looks like chaos here". I decided to make a phone call to sort this out as no entrance due to Covid19 is permitted. Once routed to dispatch and I explain my circumstances I am given the name of an individual to look for. It turns out the person I need is one who has been ignoring us standing and waiting at the door. Once in contact with this person it was clear that the last thing he wanted to do was deal with any of us. He put me in contact with a nice young lady from inside and then things went smoothly. I suppose if it were not for the pandemic and if entrance to the customer service office was permitted it could have been a different experience, let's hope so.
M	Morgan L on Google ★ ★ ★ ★ ★ Cannot say enough good things about this company! Professional, diligent, good transit times and rates, and a great, user-friendly website. The company I work for uses them almost every day. I can't recall a time that a shipments was lost or misrouted. Particularly enjoy working with Ashleigh in Customer Service and Sara in Sales but all their office staff and drivers are fantastic. Highly recommend for all your domestic shipping needs!
M	Marcel Larouche on Google ★ ★ ★ ★ ★ Money hungry? Tried to explain alternating traffic to a Van Kam driver but he claim he speaks no English?? I let him in as i really don't see a big deal in a one or two minute differencein rather than cause any further unnecessary border animosities.
J	Jim Runciman on Google ★ ★ ★ ★ ★ Van-Kam is the company we have been using to ship our kitchen cabinets from Calgary to our store in Nelson. The last three kitchens that they have shipped have all had significant damage to one or more cabinets and even though we provide pictures of the damage Van-Kam is not willing to pay for damage and this is costing our small business significant cost not only to replace the cabinets, but also delays in installing the kitchens and having to pay to have replacement cabinet made as well as pay to have the replacement cabinet shipped to our location. It is also very remarkable to show you this companies attitude, never do they comment on negative reviews.
B	Byron Rutledge on Google ★ ★ ★ ★ ★ Will absolutely never use VanKam again. Zero communication. Picked up freight in Williams Lake and has yet to deliver it in Port Kells. I am absolutely disappointed in the service. Didn’t find out until today that it’s sitting in Surrey.
J	John Anthony Rene Faguin Faduillhe on Google ★ ★ ★ ★ ★ Had problem with delivery, worker name Brendan made it straight , and my delivery made on time . Thank you to workers who go above and beyond. Good job, I'll use them again,
D	Dave @maximumlock.com on Google ★ ★ ★ ★ ★ We use Van-Kam to ship our safes from Surrey to many different locations in BC and Alberta. All of our orders to date have been picked up and delivered exactly as per instruction and confirmation with the Van-Kam staff. Thank you Van-Kam for taking care of this part of our business with such a professional attitude and exemplary deliverance. You sure take a load off of our shoulders! (No pun intended) We look forward to a long and mutually beneficial relationship moving forward. Sincerely Dave Mayhew President Maximum Lock & Security Ltd.