Universal Supply Vancouver
4.1/5
★
based on 8 reviews
Contact Universal Supply Vancouver
| Address : | 2835 E 12th Ave, Vancouver, BC V5M 4P9, Canada |
| Phone : | 📞 + |
| Website : | https://universalsupply.bc.ca/find-us/ |
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| City : | M |
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Kelly Ma on Google
★ ★ ★ ★ ★ Showroom sales ladies were great and helpful. Receptionist made me feel like I was inconveniencing her by asking where the showroom was. To top that off- she was starring at her cell phone for a good 10 seconds before even looking up at us and acknowledging we were standing there. I would recommend shopping around their showroom, but avoid the receptionist desk,
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Poya Haghnegahdar on Google
★ ★ ★ ★ ★ I was discriminated against at this establishment; the sales rep directly told me not to act like a "race". I hung up as I didn't wish to continue the conversation. When I reported the instance to the management, they came back with the basic usual: "we do not support any type of discrimination, but we are not going to do anything about this."
I expected much more from a well established company than just this!
With regards to your reply: I would like to know what "action" have you taken on this matter internally?? I'd be happy to copy paste the content of your emails to me here. To me from those email communications, and the fact that you did not even bother to get on a call with me to review my concerns, it seems very clear that you are telling me to just stop bothering you about this matter?!
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Nicole Olenick on Google
★ ★ ★ ★ ★ Highly recommend Shahideh at Universal Supply for her helpful, friendly, excellent advice. It was a bit overwhelming to think about choosing every detail for my new bathroom and kitchen and ensuring things matched and would look good - Shahideh was so helpful in providing suggestions, recommendations, and guidance.
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Tak-Yan Lo on Google
★ ★ ★ ★ ★ This is the second time I've required their assistance. I needed a part for a Kohler toilet and Shahideh as very pleasant and helpful in ordering the part I required plus she was able to claim it through warranty. I waited for about 3 weeks and then I was instructed to pickup at their showroom upon making an appointment. I would highly recommend getting assistance from Universal Supply (Vancouver/Richmond) as both times I have been treated as a valued customer.
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Kimberley Wong on Google
★ ★ ★ ★ ★ Highly recommend working with Shahideh! She is pleasant, helpful, and quick to respond to my many emails. Shahideh is very knowledgeable and was able to provide us with some great recommendations for our fixtures at great prices. Will definitely be reaching out to her when it is time to renovate the rest of our house!
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Erica 0 on Google
★ ★ ★ ★ ★ I Been a customer of Sheidah from universal supply since October 2015.
Sheidah always replied to my emails/phone calls promptly and helped me above and beyond every time there was an issue with a product or exchange due to changes of the design. Highly recommended!
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Jim Caruth on Google
★ ★ ★ ★ ★ Shahideh is a gem. She is pleasant, helpful and responsive. Working with her to spec and source the fixtures for our bathroom reno has been a pleasure from start to finish even with the horrendous lead times for delivery of all the pieces due to Covid supply chain issues. It was a lot of work for Shahideh to keep us informed but she did so with a positive attitude . .
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Fiitfu CRM on Google
★ ★ ★ ★ ★ Shahideh was amazing to work with, I told her what I needed and she showed me some options that were right on par for our renovation needs. Her team was also easy to work with and very friendly when I came to pick up supplies. Five stars to her and her staff. Thank you Shahideh for your quick response and friendly service.
Very Professional!!
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