Underwriters Insurance Ltd

I am super impressed by the level of service and organization that Underwriters has established during Covid-19. We just purchased a new truck and they made it so incredibly easy to look after the transfer and insurance paperwork during this time. Richard was a huge help and everything went very smoothly. Great job Underwriters!

Outstanding service staff was very friendly and extremely knowledgeable, Covid 19 protcalls were being followed. Face masks were worn plexiglass dividers were in place. I was able to complete my business in a reasonable time. I recommend you choose this brach of Underwriters insurance for all your insurance needs.

Won't go anywhere else . Was there today to ask a few questions about coverage. Clear answers . Perfect

Waited for over 20 minutes to get a renewal. I guess none of the other at least 4 employees were licensed to sell autoplan insurance or else couldnt be bothered to spend 5 minutes with me. They even asked eachother where the 1 guy that was supposed to help me was.(he was outside changing license plates off another customers car.) He really helped me. He was great help. Disappointed in the others at the office tho

We are new to BC and are not totally familiar with the system here. We needed to plate my vehicle and the trailer we now live in full time. I was amazed that one of their staff actually came to the campsite so that he could physically see the trailer, rather than me hook it all back up and take it to him. They were recommended to me, and now I can see why, they were awesome

I could tell Jessica was smiling under that mask. It was a pleasure as always.

Excellent service~ friendly ~ very calm atmosphere ~

This agency was good for 5+ years... UNTIL they emailed me my home insurance 'renewal' dated for the PREVIOUS year and then charged my credit card more than a month prior to the insurance coming due (card charged on October 6th, insurance due November 9th)... ... WITHOUT MY APPROVAL. I've neither spoke with anyone from their office nor attended their office at any time within the past year! When I called Eileen Brent to tell her what happened and why I was therefore changing agencies, she was beyond rude, talking VERY LOUDLY over me and telling me that charging a card without approval "has NEVER happened, nor would it EVER happen," i.e. trying to make me a liar. Eileen asserted that she was on Vancouver Island when the credit card transaction was made, a fact that was completely irrelevant. Considering Eileen is the ONLY person I've ever dealt with in that office, and she concurs that she and I have not spoken in over a year, SOMEONE else in their office processed my card in that transaction. A customer service agent has to be pretty dim not to ask themselves WHY a good customer would lie about a security breach like that, and go through the hassle of finding a new agent when NO motivation is apparent. NOT stepping up, ACKNOWLEDGING the problem, APOLOGIZING and PROMISING to look into what happened and then agreeing to FIX the problem is BEYOND dim. It's BAD business. Mickey Kiley, the manager, called me later in the day and was no more helpful than Eileen, suggesting that I 'forgot' that I'd come into their office. REPEAT... I've neither spoken with anyone from their office in over a year nor attended their office at any time in several years. Mickey DID say that he was sorry... that they'd lost my business. Duh. Perhaps Mickey and Eileen should do their due diligence and check their phone records to confirm that they've had ZERO contact with me in the past year, and then check their credit card transaction records and find out WHO in their office processed that transaction, WITHOUT MY APPROVAL. Any contrary rebuttal to this review is a lie.